Event Ticket Email Confirmations

380247

Event Ticket Email Confirmations

Two items:

1. How to Change Ticket Holder Details form person buying the ticket to actual attendee(s)

2. Change language at top of email confirmation:
“Just to let you know — we’ve received your order #00000, and it is now being processed:”

BY: George Bacigalupo - Mar 3,2025 AT 8:25AM - 4 days ago

- Artem Mar 3,2025 AT 1:45PM - Posted 1 month ago - #380286
  Hello,
  
  1. Please go to wp-admin > Events > All Event Tickets > Edit. Change fields that are editable.
  
  2. The email is coming from WooCommerce and not EventON, so please follow this guide:
  
  https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/
- George Bacigalupo Mar 19,2025 AT 11:00AM - Posted 2 weeks ago - #382301
  Sorry, but I don’t see where to edit email event details at the location you gave me:
  
  wp-admin > Events > All Event Tickets > Edit
  
  I have attached a screen shot of what we would like to hide/eliminate.
  
  Thanks!
- Artem Mar 21,2025 AT 3:51AM - Posted 2 weeks ago - #382505
  Could you go to /wp-content/plugins/eventon-tickets and try to comment this line:
- George Bacigalupo Mar 24,2025 AT 10:47AM - Posted 2 weeks ago - #382722
  Hi Artem, sorry did not work.
  
  Got a critical error on website.
- Artem Mar 24,2025 AT 12:56PM - Posted 2 weeks ago - #382744
  Please send us FTP access to your site as a private message.
- Artem Mar 31,2025 AT 1:24PM - Posted 1 week ago - #383380
  We are sorry for the delay.
  
  Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
- George Bacigalupo Apr 4,2025 AT 7:30AM - Posted 4 days ago - #383874
  Hi Artem,
  
  Thank you for following-up.
  
  I have disabled the firewall, please let me know if Ashan requires anything else.
  
  Thanks,
  
  Jack
- Ashan Perera Apr 7,2025 AT 1:59PM - Posted 1 day ago - #384093
  George, we are going to add a setting option in EventON Settings > Tickets > Emails — that will allow you to hide ticket holder details from woo emails in the next version 2.4.11
  
  Please allow us some time to wrap this up and will get it released. You can stay updated on when it will be ready via real-time at X @myeventon.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON

Ticketing Addon Bundle

Our complete ticket addons suite for less

EventON Ticketing bundle can help your calendar be the best ticket system with its 4 amazing feature-rich addons.

Learn More

Yearly View Addon

All New Yearly View Addon for EventON

Show all your events from an entire year all in one place using yearly view addon for eventON.

Learn More

Virtual Plus Addon

Power-up your virtual events

Extend virtual event features beyond basics with virtual plus.

Get Virtual Plus