Ticket #33393 Public

Event Tickets - Charge client only if they don't show up for an event

About the Event Tickets addon: I was wondering if there is a possibility to let the client fill in payment information but only charge him if he doesn’t show up for a certain event instead of charging him up front?

BY: George Mitropapas - Apr 6,2017 AT 3:14AM - 4 years ago
    • By: infotainerdave Apr 6,2017 AT 10:40AM - Posted 4 years ago - #33534

      makes sense – it sucks when they say they are going to turn up and you provide the catering and people miss out because you think you have sold all the tickets but they no show

      not built into eventon

      You could (and its a bit of work)

      charge everyone the penalty fee and then use woocommerce to refund all those who actually turned up (woo commerce has a 1 click refund button for each sale)- good for 20 people not good for 100 people) – I think you’ll find it hard to get people to pay afterwards if they don’t turn up- it is a lot of screwing around – in my world people book me to do shows and then I arrive and they say the show has been cancelled- trying to get money out of them after the fact is like trying to get water from stone- better to take the money up front and refund it later- that way you are assured you get the money and you don’t have to chase people up.


      but to answer your question it is not built into eventon but there might be something in woocommerce- a quick search found this- I didn’t really read into it
      https://woocommerce.com/products/futurepay/ seems to be only USA

    • By: George Mitropapas Apr 7,2017 AT 2:33AM - Posted 4 years ago - #33589

      Ok, I see, thank you. Basically I want to allow people to be able to upload a PDFย  purchase order document that would be processed if the person registering with the event wouldn’t show up so he would have to pay a penalty. I found this WooCommerce addon order gateway here that could do the trick and I was wondering if it could potentially work with the Event Tickets add-on since it also uses WooCommerce. Would your add-on recognize the extra payment gateway?

    • By: infotainerdave Apr 7,2017 AT 3:48AM - Posted 4 years ago - #33591

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Apr 7,2017 AT 12:42PM - Posted 4 years ago - #33664

      Actually yes. so the purchase order is an option the customer can select at the checkout page and that part is handled by WC. So what will happen is in event tickets customer can see how much it is and they add to cart and then move to checkout where they will see this purchase order option ๐Ÿ™‚

    • By: George Mitropapas Apr 10,2017 AT 10:40AM - Posted 4 years ago - #33821

      Ok that sounds good. Another question. I see there is a function for entering additional holders for a particular order. Is it possible to use custom fields for those additional holders to specify for instance the department that they belong to, etc? Also would there be a way for ticket holders to actually cancel the ticket if they cannot attend(kind of like the RSVP Events addon, where they can change their registration status)?

    • By: Ashan Perera Apr 10,2017 AT 2:39PM - Posted 4 years ago - #33846

      You would have to custom code the option to add other fields like additional fields. We have added necessary hooks for additional fields in there.

      And it is little difficult to do cancellations for tickets because customers send payments. So if there was a cancellation a refund has to be made automatically i am not sure if woocommerce can do auto refunds.

    • By: George Mitropapas Apr 18,2017 AT 10:10AM - Posted 4 years ago - #34503

      Hello. About the additional fields that are to be added with the help of those hooks. Are theyย  related to the extra ticket holders? For example if I was to add a custom field named Manager, and I had selected 3 ticket holders, would that field appear 3 times, one for each holder?

    • By: Ashan Perera Apr 19,2017 AT 8:36AM - Posted 4 years ago - #34617

      i mean we will use the same hooks that we use to add the additional guest names fields if that is what you are asking. — with our custom code.

    • By: George Mitropapas Apr 19,2017 AT 8:47AM - Posted 4 years ago - #34621

      Well I was under the impression that the guest name addition was part of the Tickets plugin functionality and not custom code. As far as I understand from the plugin page, the extra guest addition is possible during the WooCommerce checkout process. Is that true? And if yes are the addition of extra fields possible through the backend or through the addition of PHP code in the backend? Also would these extra fields be connected to the number of guests(repeating fields)?

      Can you make that clear for me please?

      It would help if you had a backend demo of the plugin where people could try it, we would have probably saved a few posts.

    • By: Ashan Perera Apr 19,2017 AT 8:55AM - Posted 4 years ago - #34624

      Yes extra guest names are INDEED a part of tickets addon it will look like this


      We do have a backend demo at dev.myeventon.com/wp-admin ๐Ÿ™‚

    • By: George Mitropapas Apr 19,2017 AT 9:19AM - Posted 4 years ago - #34633

      Ok thanks for that I have logged is and played around. From what I have seen the guest name fields are created on the checkout page through some hooks. So I will ask again since I still haven’t received an answer on that.ย  Would it be easy for someone(eg. non-programmer but with enough WordPress and PHP experience) to add new fields through those hooks that you mention(I would imagine it would be through the function.php file) and would those fields be repeatable? By repeatable I mean would they be connected to the additional guest name fields? For example, if I was to add a custom field named Manager, and I had selected 3 ticket holders, would that field appear 3 times, one for each holder?

      I hope you understand my question.

    • By: George Mitropapas Apr 19,2017 AT 9:24AM - Posted 4 years ago - #34637

      I have also noticed that tehe guest name fields did not validate as required fields. Is that something tha could be changed in the backend? I couldn’t find that anywhere!

    • By: Ashan Perera Apr 19,2017 AT 9:33AM - Posted 4 years ago - #34641

      Sorry for not answering your question. Now I understand it ๐Ÿ™‚

      You know if you hire a very skilled programmer they should be able to add conditional statements to associate the additional fields with the guest name fields. What you need done depends on the skill of the programmer. You are more than welcome to send us a customization request and have our guys give you a quote for this job.

      The guest names can be made required fields – it is an option availbale in settings ๐Ÿ™‚

      For customization job, please fill up the customization request form and send us a request.

    • By: George Mitropapas Apr 21,2017 AT 9:31AM - Posted 4 years ago - #34900

      Hi. Do you mind activating the WooCommerce Orders in the backend of your demo so I can see how the orders are being handled? Also I see there is an option to auto-restock tickets when orders were refunded or cancelled and in the notice box you mention to be aware of the WooCommerce auto-reset but I don’t think WooCommerce has an option like that. Can you clarify?


    • By: Ashan Perera Apr 24,2017 AT 7:29AM - Posted 4 years ago - #35122

      Woocommerce is activated in dev.myeventon.com/wp-admin where you can test the backend. Woocommerce auto restock is a 3rd party plugin for WC that does that.

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