X
24541

Ticket #24541 Public

EventON Activation User

I have both eventon and activation user with licences… I was not sure which one to add when I registered. They are different users. Problem is that I don’t receive emails when someone submits an event online. http://lanarkcountytourism.com/submit-your-event/

Form is made with action user and its set to get emails when someone completes the form.

Can you check this ? Thanks 🙂

BY: ChantalTCP - Jan 20,2017 AT 5:26PM - 3 years ago
    • By: infotainerdave Jan 20,2017 AT 7:31PM - Posted 3 years ago - #24552

      when I log in I get a white screen only

       

      But if you get that fixed

      in Myeventon>>>>actionuser>>>>emailing (see screenshot)

      there is a place to put in the email you want to send the notifications to

    • By: ChantalTCP Jan 23,2017 AT 4:34PM - Posted 3 years ago - #24865

      I fixed that. Can you check it again ?

      That is where I put the email to receive but still nothing happens…

      Thanks

    • By: infotainerdave Jan 23,2017 AT 8:02PM - Posted 3 years ago - #24881

      Nope I still get a white screen I am sorry

    • By: infotainerdave Jan 23,2017 AT 8:04PM - Posted 3 years ago - #24882

      I tried on chrome and got this message see screenshot

       

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

    • By: Ashan Perera Jan 26,2017 AT 12:25PM - Posted 3 years ago - #25544

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: Ashish Rai Jan 29,2017 AT 8:29AM - Posted 3 years ago - #25828

      What is the version of action user you are using?

      I am unable to access the plugin panel on the dashboard.

      Please update to latest version and check once if you are using old version.

    • By: Ashan Perera Jan 30,2017 AT 4:32PM - Posted 3 years ago - #26076

      So do you receive any email from actionuser? You can try this plugin https://wordpress.org/plugins/check-email/ to see if emails are going through your server. And if that works please send us FTP info to your server and we can take a closer look

    • By: Ashish Rai Feb 1,2017 AT 2:20AM - Posted 3 years ago - #26363

      Actually, I dd not receive the mail using the test plugin and the author says it could be because of email setup.

      https://wordpress.org/support/topic/email-is-sending-but-not-received-on-mail/

      I also checked the email address you are using and I see that you have webmail from different domain. so, check that as well

    • By: Ashan Perera Feb 6,2017 AT 4:52PM - Posted 3 years ago - #27008

      We are working on emailing system these and hoping to release an update to actionUser addon that wil hopfully fix your issue as well

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON