Ticket #24541 Public

EventON Activation User

I have both eventon and activation user with licences… I was not sure which one to add when I registered. They are different users. Problem is that I don’t receive emails when someone submits an event online. http://lanarkcountytourism.com/submit-your-event/

Form is made with action user and its set to get emails when someone completes the form.

Can you check this ? Thanks 🙂

BY: ChantalTCP - Jan 20,2017 AT 5:26PM - 5 years ago
    • By: infotainerdave Jan 20,2017 AT 7:31PM - Posted 5 years ago - #24552

      when I log in I get a white screen only


      But if you get that fixed

      in Myeventon>>>>actionuser>>>>emailing (see screenshot)

      there is a place to put in the email you want to send the notifications to

    • By: ChantalTCP Jan 23,2017 AT 4:34PM - Posted 5 years ago - #24865

      I fixed that. Can you check it again ?

      That is where I put the email to receive but still nothing happens…


    • By: infotainerdave Jan 23,2017 AT 8:02PM - Posted 5 years ago - #24881

      Nope I still get a white screen I am sorry

    • By: infotainerdave Jan 23,2017 AT 8:04PM - Posted 5 years ago - #24882

      I tried on chrome and got this message see screenshot


      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

    • By: Ashan Perera Jan 26,2017 AT 12:25PM - Posted 5 years ago - #25544

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: Ashish Rai Jan 29,2017 AT 8:29AM - Posted 5 years ago - #25828

      What is the version of action user you are using?

      I am unable to access the plugin panel on the dashboard.

      Please update to latest version and check once if you are using old version.

    • By: Ashan Perera Jan 30,2017 AT 4:32PM - Posted 5 years ago - #26076

      So do you receive any email from actionuser? You can try this plugin https://wordpress.org/plugins/check-email/ to see if emails are going through your server. And if that works please send us FTP info to your server and we can take a closer look

    • By: Ashish Rai Feb 1,2017 AT 2:20AM - Posted 5 years ago - #26363

      Actually, I dd not receive the mail using the test plugin and the author says it could be because of email setup.


      I also checked the email address you are using and I see that you have webmail from different domain. so, check that as well

    • By: Ashan Perera Feb 6,2017 AT 4:52PM - Posted 5 years ago - #27008

      We are working on emailing system these and hoping to release an update to actionUser addon that wil hopfully fix your issue as well

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