Ticket #35046 Public

• Hello there,

  I am currently using EventOn with the RSVP add on.   For many users using iOS devices,  there is a problem whereby when the RSVP card pops up, they are unable to submit the form.

  The RSVP form does not submit and the browser freezes.

  By toggling the various plugins on the site, I’ve identified that this problem is solved when the “Ultimate Member” plugin is deactivated.

  Getting rid of Ultimate Member is not trivial as it is core to our website.

  Are you aware of this issue and can you offer a solution?

   

   

  BY: Artin Safari - Apr 23,2017 AT 9:08PM - 3 years ago
• • By: Ashish Rai Apr 24,2017 AT 7:06AM - Posted 3 years ago - #35106

    Hi,

    We are not aware of the issue and, unfortunately, we also cannot provide support for third-party plugins. We are not familiar with the plugin and also how it works. Therefore, we will advise you to contact the developer of the plugin and ask them for their help wit it instead.

    Let us know if you need help with anything else.

    Thanks