Ticket #35368 Public

EventON Exhausted Memory Issue

I am receiving this error on the site above.  This is a WordPress Multisite install and right now it only has the EventOn plugins enabled and nothing else.  Can you review if this is due to your plugin:

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 67108864 bytes) in /nas/content/staging/munchkinfun/wp-includes/wp-db.php on line 1841

BY: vschimel - Apr 26,2017 AT 11:06AM - 4 years ago
    • By: infotainerdave Apr 26,2017 AT 11:45AM - Posted 4 years ago - #35370

      sounds like you need to increase your memory limit

      see: http://www.myeventon.com/documentation/increasing-wordpress-memory-limit/

    • By: vschimel Apr 26,2017 AT 12:01PM - Posted 4 years ago - #35374

      It is 512MB currently and we’re still getting this issue.  Can you take a look?  Is there some debug info you can review?

    • By: infotainerdave Apr 26,2017 AT 12:04PM - Posted 4 years ago - #35376

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: vschimel Apr 26,2017 AT 12:06PM - Posted 4 years ago - #35377

      Thank you

    • By: Ashan Perera Apr 26,2017 AT 12:13PM - Posted 4 years ago - #35379

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: vschimel Apr 26,2017 AT 12:20PM - Posted 4 years ago - #35385

      OK I’ll do that.

    • By: vschimel Apr 26,2017 AT 12:21PM - Posted 4 years ago - #35387

      Just a reminder this is a Multisite with Avada theme.

    • By: Ashan Perera Apr 26,2017 AT 12:55PM - Posted 4 years ago - #35394


      this is what I get with 2222 port

    • By: vschimel Apr 26,2017 AT 1:18PM - Posted 4 years ago - #35398

      It’s SFTP not FTP.

    • By: vschimel Apr 26,2017 AT 5:06PM - Posted 4 years ago - #35415

      any luck?

    • By: Ashan Perera Apr 26,2017 AT 10:38PM - Posted 4 years ago - #35424

      yep that is what I tried. are you able to connect? do you use any particular FTP client?

    • By: vschimel Apr 26,2017 AT 11:48PM - Posted 4 years ago - #35431

      I use “Transmit” on Mac but I’m not sure why it would matter.  Can you double check the settings, also the port is 2222 not 22.

    • By: vschimel Apr 27,2017 AT 6:01AM - Posted 4 years ago - #35457


      I am finding that this post meta “evo_location_tax_id” if filling our database with thousands of rows, what could this be due to?


    • By: vschimel Apr 27,2017 AT 6:34AM - Posted 4 years ago - #35462

      Even after I deleted all of these database entries it started creating them again, please advise!

    • By: vschimel Apr 27,2017 AT 10:15AM - Posted 4 years ago - #35494

      hi, any news? thanks

    • By: Ashan Perera Apr 27,2017 AT 3:31PM - Posted 4 years ago - #35530

      That is how the event location taxonomy ID used to be saved. and I believe it is still being used in the code so probably not good idea to delete those. I dont think just that would cause memory exhaustion.

      I am able to get into FTP now, and everything seems to be working for me? https://munchkinfun.staging.wpengine.com/ajde-test/

      no issues, so where are you seeing these issues? on what pages?

    • By: vschimel Apr 28,2017 AT 12:26AM - Posted 4 years ago - #35568

      The issue is on a specific site on the Multisite installation, this one – https://munchkinfun.staging.wpengine.com/broward/

      Take a look at this event for example, https://munchkinfun.staging.wpengine.com/broward/wp-admin/post.php?post=9326&action=edit, it has tens of repeated ‘evo_location_tax_id’ post meta – http://www.awesomescreenshot.com/image/2442458/b0948381d8921c91fe38a613b2c38ff4.

      Again, this issue is bloating the database to the point where the server runs out of memory.

    • By: Ashan Perera Apr 30,2017 AT 9:25PM - Posted 4 years ago - #35704

      Ok I see where that is happening, you can go ahead and delete those they are not used any more.

      As a matter of fact if you go to file eventon/includes/updates/eventon-update-2.3.16.php in there you can comment out add_post_meta() for both location and organizer that is whats doing that. And we will be removing that in next eventon version.

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