Ticket #35368 Public

• I am receiving this error on the site above.  This is a WordPress Multisite install and right now it only has the EventOn plugins enabled and nothing else.  Can you review if this is due to your plugin:

  Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 67108864 bytes) in /nas/content/staging/munchkinfun/wp-includes/wp-db.php on line 1841

  BY: vschimel - Apr 26,2017 AT 11:06AM - 3 years ago
• • By: infotainerdave Apr 26,2017 AT 11:45AM - Posted 3 years ago - #35370

    sounds like you need to increase your memory limit

    see: http://www.myeventon.com/documentation/increasing-wordpress-memory-limit/

  • By: vschimel Apr 26,2017 AT 12:01PM - Posted 3 years ago - #35374

    It is 512MB currently and we’re still getting this issue.  Can you take a look?  Is there some debug info you can review?

  • By: infotainerdave Apr 26,2017 AT 12:04PM - Posted 3 years ago - #35376

    Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  • By: vschimel Apr 26,2017 AT 12:06PM - Posted 3 years ago - #35377

    Thank you

  • By: Ashan Perera Apr 26,2017 AT 12:13PM - Posted 3 years ago - #35379

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

  • By: vschimel Apr 26,2017 AT 12:20PM - Posted 3 years ago - #35385

    OK I’ll do that.

  • By: vschimel Apr 26,2017 AT 12:21PM - Posted 3 years ago - #35387

    Just a reminder this is a Multisite with Avada theme.

  • By: Ashan Perera Apr 26,2017 AT 12:55PM - Posted 3 years ago - #35394

    

    this is what I get with 2222 port

  • By: vschimel Apr 26,2017 AT 1:18PM - Posted 3 years ago - #35398

    It’s SFTP not FTP.

  • By: vschimel Apr 26,2017 AT 5:06PM - Posted 3 years ago - #35415

    any luck?

  • By: Ashan Perera Apr 26,2017 AT 10:38PM - Posted 3 years ago - #35424

    yep that is what I tried. are you able to connect? do you use any particular FTP client?

  • By: vschimel Apr 26,2017 AT 11:48PM - Posted 3 years ago - #35431

    I use “Transmit” on Mac but I’m not sure why it would matter.  Can you double check the settings, also the port is 2222 not 22.

  • By: vschimel Apr 27,2017 AT 6:01AM - Posted 3 years ago - #35457

    Hello,

    I am finding that this post meta “evo_location_tax_id” if filling our database with thousands of rows, what could this be due to?

    Thanks

  • By: vschimel Apr 27,2017 AT 6:34AM - Posted 3 years ago - #35462

    Even after I deleted all of these database entries it started creating them again, please advise!

  • By: vschimel Apr 27,2017 AT 10:15AM - Posted 3 years ago - #35494

    hi, any news? thanks

  • By: Ashan Perera Apr 27,2017 AT 3:31PM - Posted 3 years ago - #35530

    That is how the event location taxonomy ID used to be saved. and I believe it is still being used in the code so probably not good idea to delete those. I dont think just that would cause memory exhaustion.

    I am able to get into FTP now, and everything seems to be working for me? https://munchkinfun.staging.wpengine.com/ajde-test/

    no issues, so where are you seeing these issues? on what pages?

  • By: vschimel Apr 28,2017 AT 12:26AM - Posted 3 years ago - #35568

    The issue is on a specific site on the Multisite installation, this one – https://munchkinfun.staging.wpengine.com/broward/

    Take a look at this event for example, https://munchkinfun.staging.wpengine.com/broward/wp-admin/post.php?post=9326&action=edit, it has tens of repeated ‘evo_location_tax_id’ post meta – http://www.awesomescreenshot.com/image/2442458/b0948381d8921c91fe38a613b2c38ff4.

    Again, this issue is bloating the database to the point where the server runs out of memory.

  • By: Ashan Perera Apr 30,2017 AT 9:25PM - Posted 3 years ago - #35704

    Ok I see where that is happening, you can go ahead and delete those they are not used any more.

    As a matter of fact if you go to file eventon/includes/updates/eventon-update-2.3.16.php in there you can comment out add_post_meta() for both location and organizer that is whats doing that. And we will be removing that in next eventon version.