Ticket #27430 Public

• Every time I install a plugin, I always get the same information…:

  EventON QR Code is enabled but not effective. EventON need to be installed and activated.

   

  BY: steffen-merle - Feb 9,2017 AT 2:31PM - 3 years ago
• • By: Ashish Rai Feb 9,2017 AT 9:01PM - Posted 3 years ago - #27443

    Please send us wp-admin access to your site as well as the purchase license, your envato username and api key.

    Thanks

  • By: Ashish Rai Feb 10,2017 AT 9:56PM - Posted 3 years ago - #27572

    Sorry.

    we will also need the email address you registered to make the purchase.

    Also, did you purchase multiple license?

    If yes, and if this is additional site, please let me know the installation number.

  • By: Ashish Rai Feb 11,2017 AT 9:45PM - Posted 3 years ago - #27624

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

  • By: Ashish Rai Feb 14,2017 AT 8:48AM - Posted 3 years ago - #27935

    With the ftp credentials you provided, I see file system but do not see them for the domain.

    Which is the site’s folder/file?

  • By: Ashish Rai Feb 16,2017 AT 8:36AM - Posted 3 years ago - #28315

    ok. Please check now.

     

  • By: Ashish Rai Feb 17,2017 AT 6:06AM - Posted 3 years ago - #28457

    So, with the qrcode addon, it was caused because you had renamed the plugin folder.

    Have you done the same with event-list addon? If you have, please keep the original name of the plugin.

  • By: Ashish Rai Feb 20,2017 AT 3:29AM - Posted 3 years ago - #28675

    Sorry, I don’t understand. Can you elaborate a little?