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208471

Ticket #208471 Public

EventON (ver 2.7.3) — none of the toggles and buttons work; location and venue does not work — no results display upon clicking

EventON (ver 2.7.3) — none of the toggles and buttons work; location and venue does not work — no results display upon clicking.

BY: Mil Loz - Nov 25,2020 AT 1:54PM - 4 weeks ago
    • By: Basilis Kanonidis Nov 25,2020 AT 3:13PM - Posted 1 month ago - #208500

      Hi Mil,

      You have not provided us backend access, can you please do it?

    • By: infotainerdave Nov 27,2020 AT 8:18PM - Posted 1 month ago - #208889

      please update to 3.0.5

      To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

      important: download the csv of all the events as a backup just in case events are deleted

    • By: Mil Loz Nov 29,2020 AT 10:01AM - Posted 1 month ago - #209070

      Thank you. How to “download the csv of all the events as a backup just in case events are deleted”?

    • By: Mil Loz Nov 29,2020 AT 10:08AM - Posted 1 month ago - #209071

      Please disregard previous. Found it in the plugin Settings.

    • By: Mil Loz Nov 29,2020 AT 10:29AM - Posted 1 month ago - #209074

      Done so far. How to upload the events that I exported now?

    • By: Mil Loz Nov 29,2020 AT 12:09PM - Posted 1 month ago - #209088

      I see — there is a plugin for event upload for purchasing. Done — events uploaded.

      Also, settings from the old version were exported and imported into the new version.

      Added and activated all required plugins.

      Everything looks good.

      Event toggles continue not to work… Problem persists even with the new version.

      Help?

    • By: Artem Nov 30,2020 AT 3:29AM - Posted 1 month ago - #209168

      Hello,

      Event Details don’t seem to be in the right place: 

      Is there a way we can enable Gutenberg to check if this will work that way?

    • By: Kenneth Gathogo Dec 4,2020 AT 2:24AM - Posted 1 month ago - #210019

      Hi Mil,

      Seems diabling the Gutenberg editor did not solve the issue. Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

      Let us know how it goes.

    • By: Mil Loz Dec 9,2020 AT 5:43AM - Posted 4 weeks ago - #210851

      hi – so I don’t have access to the debug file.

      Some of the plugins didn’t look like they are in use, so I deactivated them.

      There are parts of the website that are crucial and need to remain functioning during the troubleshooting the rest of the plugins.

      Can you give me suggestions as to which plugins may be causing issues? This way, I can prioritize deactivating those first.

       

      Thanks,

      Milena “Mil”

    • By: Mil Loz Dec 9,2020 AT 8:22AM - Posted 4 weeks ago - #210872

      Update: updated to the latest WordPress version and everything appears to work. Will confirm when I get to the events on Friday.

       

      Thanks 🙂

    • By: Artem Dec 9,2020 AT 11:30AM - Posted 4 weeks ago - #210900

      Perfect! Please keep us updated.

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