Events Won’t Load – EventON Help Desk

248339

Events Won't Load

None of the events load, both the Events Directory page and the page with EventOn shortcode only showing a loading progress bar.

BY: Evan Courtney - Aug 12,2021 AT 8:14AM - 3 years ago

- Evan Courtney Aug 12,2021 AT 8:14AM - Posted 3 years ago - #248340
  https://esnmatt.com/events/
- Artem Aug 12,2021 AT 11:22AM - Posted 3 years ago - #248363
  Hello,
  
  Please follow this guide: https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/.
- Artem Aug 12,2021 AT 11:22AM - Posted 3 years ago - #248365
  Could you also tell us more about your server: CPU, RAM, SSD/HDD?
- Evan Courtney Aug 12,2021 AT 12:10PM - Posted 3 years ago - #248370
  We are hosting with Flywheel.
- Artem Aug 13,2021 AT 2:37AM - Posted 3 years ago - #248429
  Have you tried following https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/?
- Evan Courtney Aug 13,2021 AT 5:42AM - Posted 3 years ago - #248439
  I have followed that tutorial and there are no changes.
- infotainerdave Aug 13,2021 AT 9:28AM - Posted 3 years ago - #248449
  that website is sooooooo slow in the backend- editing a page takes a good minute to save where it should be 2 seconds
  
  i’d be interested to know what hosting plan you have on flywheel as i can’t even get the list of events loaded nin the backend to see how large your featured images are if you are using them
  
  i get a
  
  504 Gateway Time-out
  
  when trying to view events on the backend or any other back end page
- Evan Courtney Aug 13,2021 AT 9:40AM - Posted 3 years ago - #248451
  I have a custom agency plan with Flywheel.
  
  For 90% of the events, they aren’t using a featured image. If they are using a featured image it is 750k or less.
  
  I’m having no issue editing from the backend.
  
  Video walkthrough of what I’m seeing
- infotainerdave Aug 13,2021 AT 12:21PM - Posted 3 years ago - #248484
  see my experience below
  
  compressor https://www.giftofspeed.com/png-compressor/
- Artem Aug 13,2021 AT 12:40PM - Posted 3 years ago - #248503
  Hey Evan,
  
  Can you please ask them to increase PHP memory limit?
- Evan Courtney Aug 13,2021 AT 2:04PM - Posted 3 years ago - #248530
  Yes, I have sent a request for my web host to increase PHP memory limit.
- Evan Courtney Aug 13,2021 AT 4:08PM - Posted 3 years ago - #248531
  We increased the site’s PHP workers from 3 to 7 to help with the site’s performance.
  The memory limit is currently set to 256MB.
  
  We are not seeing any errors on the browser or in the PHP error logs.
  I was able to see that the slow error logs are consistently logging slow errors like the one below.
  
  My web host recommended sending you the slow error logs to help you to see why this error is being thrown.
  
  Slow Log
- Artem Aug 15,2021 AT 3:23PM - Posted 3 years ago - #248605
  It loads significantly faster (1.26s). Please take a look at this screenshot:
  
  Could you send us a similar screenshot with your time?
- Artem Aug 20,2021 AT 12:49PM - Posted 3 years ago - #249199
  Hey Evan,
  
  Can you also increase memory limit to 712?
- Evan Courtney Aug 21,2021 AT 7:41AM - Posted 3 years ago - #249318
  I am asking the web host. I will let you know asap.
- Kenneth Aug 21,2021 AT 7:50AM - Posted 3 years ago - #249319
  Hi Evan,
  
  We will be waiting to hear from you.
- Evan Courtney Aug 21,2021 AT 8:49AM - Posted 3 years ago - #249324
  Host can’t increase the site’s memory that high without an error or failure on site requiring more memory.
  
  They have increased mysite’s memory to 384MB for the time being. This should be more than enough to allow for any plugins on your site to function optimally!
- infotainerdave Aug 21,2021 AT 10:15AM - Posted 3 years ago - #249332
  see video below its loading fast