Ticket #28917 Public

Face book name and ids


for Sync Event organization and page name/IDs to fetch events from (NOTE: Separated by commas without blank spaces)

sample :

West Coast Swing Grenoble, 160261897356993


160261897356993, 219122558214620

But with the 2 format don’t fetch 🙁

Thank for help.

PS :Fetch is OK with id event.


BY: Dominique Luzy - Feb 22,2017 AT 9:43AM - 5 years ago
    • By: Ashish Rai Feb 23,2017 AT 1:12AM - Posted 5 years ago - #29032

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: Ashish Rai Feb 24,2017 AT 3:37AM - Posted 5 years ago - #29200

      Please check the permission.

      I get this message:

      Event ID: 10212357913605716 does not have proper permission for fetching data.

    • By: Dominique Luzy Feb 24,2017 AT 4:27AM - Posted 5 years ago - #29203


    • By: Ashish Rai Feb 24,2017 AT 4:55AM - Posted 5 years ago - #29207

      Check our video tutorial and make sure you have followed the instructions well:


    • By: Dominique Luzy Feb 24,2017 AT 6:37AM - Posted 5 years ago - #29213

      tutorial is ok, but fetch is not fine

    • By: Dominique Luzy Feb 24,2017 AT 6:41AM - Posted 5 years ago - #29215

      Is exactely with Ticket #28958

    • By: Ashish Rai Feb 26,2017 AT 10:34AM - Posted 5 years ago - #29356

      I can no longer login into wp-admin. Please check

    • By: Dominique Luzy Feb 28,2017 AT 2:22AM - Posted 5 years ago - #29580

      in debug mod,

      message alert :

      Fatal error: Uncaught exception ‘FacebookFacebookAuthorizationException’ with message ‘(#803) Some of the aliases you requested do not exist: Encas-Danse-Studio-277395089044856’ in /var/www/vhosts/tomoove.com/westcoastswing.tomoove.com/wp-content/plugins/eventon-sync-events/includes/admin/Facebook/facebook-php-sdk-v4-4.0.23/src/Facebook/FacebookRequestException.php:134 Stack trace: #0 /var/www/vhosts/tomoove.com/westcoastswing.tomoove.com/wp-content/plugins/eventon-sync-events/includes/admin/Facebook/facebook-php-sdk-v4-4.0.23/src/Facebook/FacebookRequest.php(280): FacebookFacebookRequestException::create(‘{“error”:{“mess…’, Object(stdClass), 404) #1 /var/www/vhosts/tomoove.com/westcoastswing.tomoove.com/wp-content/plugins/eventon-sync-events/includes/admin/class-settings_fetch.php(793): FacebookFacebookRequest->execute() #2 /var/www/vhosts/tomoove.com/westcoastswing.tomoove.com/wp-content/plugins/eventon-sync-events/includes/admin/class-settings_fetch.php(60): evosy_settings_fetch->get_fb_events(‘390619484652801’, ‘ in /var/www/vhosts/tomoove.com/westcoastswing.tomoove.com/wp-content/plugins/eventon-sync-events/includes/admin/Facebook/facebook-php-sdk-v4-4.0.23/src/Facebook/FacebookRequestException.php on line 134

    • By: Ashish Rai Mar 1,2017 AT 7:06AM - Posted 5 years ago - #29747

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: Ashish Rai Mar 2,2017 AT 9:37AM - Posted 5 years ago - #29884

      Can you ask your host to increase memory and then try once please?

      Let us know how that goes.

    • By: Dominique Luzy Mar 3,2017 AT 2:43AM - Posted 5 years ago - #29958


      My hosting is 128 MB on a shared server. It is not possible to change the amount of memory without migrating to another server. Especially since in your specifications it requires only 64 MB.


    • By: Ashish Rai Mar 3,2017 AT 5:49AM - Posted 5 years ago - #29974

      64 MB yes, but you need to understand it is also shared by all other plugins, theme, and WP itself. So, you may not have anything in the end.


    • By: Dominique Luzy Mar 3,2017 AT 9:54AM - Posted 5 years ago - #30027

      OK but we have 128 MB! Then how to do?

    • By: Ashish Rai Mar 5,2017 AT 9:48AM - Posted 5 years ago - #30208

      A normal site usually have 256mb assigned. Not sure why you only have 128.

      So, contact your host and ask them to increase it for you. If possible, ask them for more than 256mb

    • By: Dominique Luzy Mar 5,2017 AT 3:29PM - Posted 5 years ago - #30218


      We tested with 320 MB and it’s the same.

      On the other hand, the message Fatal error: Uncaught exception ‘Facebook FacebookAuthorizationException’ with message ‘A user access token is required to request this resource.’

      Want to try with my facebook app?

    • By: Dominique Luzy Mar 7,2017 AT 1:16AM - Posted 5 years ago - #30365


      Sync event is removed ?

    • By: Ashish Rai Mar 9,2017 AT 10:05AM - Posted 5 years ago - #30755

      I suspect this is caused by your site installation.

      I am now seeing 500 error on your site. It is down at the moment.

      and yes, we have temporarily suspended sync addon to sort few things.

You must login to reply to this ticket


Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON