Ticket #243683 Public [Closed]

Filter function glitchy

The filter was working but changed the filtering parameters & now not working. Original filter only based on “Event Type”. Then I added parameters for “Event Type 2”, but did not get desired results so backtracked to original filter. Except then, original filter no longer worked.

BY: Sharon Shima - Jul 2,2021 AT 3:33AM - 5 months ago
    • By: infotainerdave Jul 2,2021 AT 4:20AM - Posted 6 months ago - #243687

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

      so please let us know what event type 1 and event type 2’s that you want in your calendar as well

    • By: Artem Jul 2,2021 AT 7:03AM - Posted 6 months ago - #243701


      It seems that your version of EventON is 2.9. Please update it to 3.1.6.

      To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

    • By: Sharon Shima Jul 2,2021 AT 9:56AM - Posted 6 months ago - #243721

      I set the sidebar widget to a pre-selected filter to display events that fall into a specific “Event Type”. (ie “Youth”) It was working fine.

      Then, I made some changes to the pre-selected filter by instead filtering by both “Event Type” and “Event Type 2”, which did not display the desired results. So, I deleted all of the items within “Event Type 2” and adjusted the filter back to the original setting (“Youth”) but then it no longer worked.

      I did an update. But now when I select the filter within “Event Type”, it just goes back to the “Event Type” field going to blank.


    • By: Basilis Kanonidis Jul 2,2021 AT 11:10PM - Posted 6 months ago - #243770

      Thank you for sharing access.

      Allow us some time to review and we will come back t you

    • By: Sharon Shima Jul 10,2021 AT 7:30PM - Posted 6 months ago - #244643

      Any progress?

    • By: Artem Jul 12,2021 AT 2:58AM - Posted 6 months ago - #244771

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Ashan Perera Jul 19,2021 AT 3:48PM - Posted 6 months ago - #245585

      here is the patch fix to resolve this.

    • By: Sharon Shima Jul 22,2021 AT 3:15PM - Posted 6 months ago - #246010

      hmmm … I couldn’t get it to work?

    • By: Ashan Perera Jul 22,2021 AT 3:32PM - Posted 6 months ago - #246012

      work fine on your website in saving the values/

    • By: Ashan Perera Aug 3,2021 AT 4:53PM - Posted 5 months ago - #247368

      that is correct please apply this patch/ code –> https://codeshare.io/0gbO8e

    • By: Sharon Shima Aug 9,2021 AT 4:55PM - Posted 5 months ago - #248001

      Yah! Thank you, works now!!

You must login to reply to this ticket


Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON