X
30798

Ticket #30798 Public

Full Event Info Not Showing Up on List

This is the link to my EventOn calendar in list form.  When I add other information such as a URL or photo or description, nothing shows, and I can’t see any way to open it up to show the rest of the info.
BY: Annie Finch - Mar 9,2017 AT 5:18PM - 4 years ago
    • By: infotainerdave Mar 9,2017 AT 6:06PM - Posted 4 years ago - #30807

      Alrighty you are using a very old version of eventon so first thing first you will need to update to version 2.5.1 which may in fact fix the issue as there have been a lot of changes since then

      you’ll have to do a manual update which means

      Deactivate and delete (no you won’t lose any events)

      Upload the newest version from code canyon activate and you’ll probably need to activate the license again and then if the problem is still happening get back to us

       

      (sorry there is not much we can do with the older version you currently have)

    • By: Annie Finch Mar 10,2017 AT 2:50PM - Posted 4 years ago - #30873

      ok, thank you.  So I deactivated it and have tried several times to delete it (trusting you that I will not lose any events even though it says I will “lose all its data” :)).

      But it doesn’t work–it keeps saying “Deletion Failed.”  I thought it might be because I still have an older Event List add-on, so I deactivated that too, but it still won’t work.  Should I try deleting the add-on first?  Will I need it with the new version?  (I got the add-on because I wanted to be able to choose certain categories of events and show all the upcoming events in that category on certain pages without limiting it to one month–and at the time, the Events List addon was the only way to do that).

      BTW I purchased a new version of EventOn a few weeks ago, from codecanyon so I assume that will be up-to-date, if I can get to the point of installing it.

    • By: Ashish Rai Mar 12,2017 AT 2:34AM - Posted 4 years ago - #30941

      If you are having problem updating, do it manually by ftp, as explained in our documentation below:

      http://www.myeventon.com/documentation/update-eventon/

      As for data, although it will not be deleted, please perform a complete backup of your site, just in case.

    • By: Annie Finch Mar 12,2017 AT 6:46PM - Posted 4 years ago - #30986
      1. Should I delete the Event List also?  Will that make it possible that it will update automatically?  If I delete it, will I need to get a new one of those too, or will the new version of EventOn make the Event List unnecessary?

      2. I read the documentation at the link you provided, and it says I need to go through ftp.  I don’t know how to do this.  I googled it and it said that on my Mac I can set up an ftp server by enabling Remote Sharing, but I will need a second computer to browse from. Is this true? I don’t have a second computer handy, and this seems more complicated than I know how to do. Will you please update EventOn for me?

    • By: Annie Finch Mar 12,2017 AT 6:50PM - Posted 4 years ago - #30987

      3. PS. One more question, please:  also, it says that when you update manually, you have to delete all the files in the EventOn folder and replace them.  Does this process delete the existing events? thank you for your help!

    • By: infotainerdave Mar 13,2017 AT 12:15AM - Posted 4 years ago - #30997

      in the back end you should be able to deactivate and then delete the eventon plugin and then upload and activate the newest version 2.5.1

      deleting any of the eventon plugins does not delete the events!

      The update feature in the plugins section is not currently working so just deactivate and delete

      the ftp server thing you were talking about is not what we were talking about

      https://filezilla-project.org/   is a ftp program that you basically put in the ftp address username and password and that gives you access to the back end of the site where all the folders are and then you navigate to the right folder- and from there you can delete things but if you don’t know what you are doing with ftp better to just try deactivating eventon and deleting it from within wordpress wp-admin and then uploading the newest version in the plugins area

      if you have problems (it is a good thing to learn how to deactivate and delete then provide your ftp details which you should have when you first bought your website in the intro email) and post private and we will see if we can do it- but have a go first- deleting eventon plugins will not delete any events

    • By: Annie Finch Mar 13,2017 AT 12:01PM - Posted 4 years ago - #31086

      Hello, thank you.

      I do know how to deactivate and delete. That is what I am trying to do; however, if you read through the thread to my message of March 10, you will see that it isn’t working; though it is deactivated, it will not allow me to delete it.

    • By: Ashish Rai Mar 13,2017 AT 8:39PM - Posted 4 years ago - #31119

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: Annie Finch Mar 14,2017 AT 7:02PM - Posted 4 years ago - #31245

      ok i am doing that now, thank you

    • By: infotainerdave Mar 14,2017 AT 10:15PM - Posted 4 years ago - #31253

      you have posted the info private thanks

    • By: infotainerdave Mar 14,2017 AT 10:20PM - Posted 4 years ago - #31255

      Please post your FTP login

      ftp is not your wordpress login details

      ftp

      Username

      Password

      Port if you know the port

      You click Private to Yes next to the submit button and only you & admin can see it- no one else can

    • By: infotainerdave Mar 15,2017 AT 5:59PM - Posted 4 years ago - #31363

      working on it- just give me a moment to tidy up

    • By: infotainerdave Mar 15,2017 AT 6:05PM - Posted 4 years ago - #31364

      I need the following info to activate it

      EventON Purchase Key
      Envato Username
      Envato API Key

      and yes I am working on the additional lines under each event

    • By: infotainerdave Mar 15,2017 AT 6:29PM - Posted 4 years ago - #31365

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

      Notes for Ashan:

      OK I went in with ftp tried to delete the eventon and deleted some of it and then changed the folder name to Eventon toremove so if you go in there – please remove that folder

      I have uploaded 2.5.1 and am waiting for the client to get the activation codes for activation

      the 2.5.1 version caused a weird layout problem (we have seen it before) where 2 bars (like empty event tops) appear under each event I have added some css to the myeventon>>>>styles to remove the padding but the current event tops are not 100% like they should be

      so I think for now get rid of the extra eventon folder which may be causing an issue and then once 2.5.1 is running 100% we can figure out if the original problem is still happening

      In myeventon>>>>settings>>>>event card data when you turn on those options you get a problem that the event card will not open- this is still happening with version 2.5.1 but it may have something to do with the residual files from the older eventon still being on the server

    • By: Ashan Perera Mar 16,2017 AT 10:02AM - Posted 4 years ago - #31419

      Thanks Dave,

      Everything seems to be working fine now. I have also added more styles to solve this situation. I have updated your eventon as well. Please let us know if there is anything else.

      Capture

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: Annie Finch Mar 17,2017 AT 9:52AM - Posted 4 years ago - #31500

      wonderful! thank you! I will add a review.

    • By: Ashan Perera Mar 17,2017 AT 9:56AM - Posted 4 years ago - #31501

      You are welcome 🙂

    • By: Annie Finch May 6,2017 AT 8:46AM - Posted 4 years ago - #36278

      Dear Ashan Jay,

      I’m sorry to trouble you again, but I just noticed that the page of previous dates is not loading correctly.  I’m not sure what is wrong–I am sure it was working before!  Would you please help to fix it??

      Here is the link…It is supposed to list all previous engagements in reverse chronological order.

      http://anniefinch.com/events2/past-events/

      thank you,

      Annie

       

       

    • By: Ashan Perera May 8,2017 AT 9:53AM - Posted 4 years ago - #36427

      here you go http://anniefinch.com/events2/past-events/

      you had event lists addon deactivated.

      Also noticed: you are on older eventon and event list addon versions updating to latest would help in any future issues.

      Also your copy of eventon is not activated in your site 🙂

    • By: Annie Finch May 8,2017 AT 2:45PM - Posted 4 years ago - #36489

      Dear Ashan Jay,
      Thank you so much!!! It sounds like you fixed everything, then? I am very grateful!

      I am puzzled that you say it is an old version–because a couple of months ago, I updated to Version 2.5.1  (see the thread above).  Is it all ok now?

      🙂

      Annie

    • By: Ashan Perera May 9,2017 AT 8:37AM - Posted 4 years ago - #36578

      Yes I have fixed all the issues. amd the version 2.5.1 is indeed older version as current version is 2.5.3 🙂 you can download it from codecanyon to latest version 🙂

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: Annie Finch May 10,2017 AT 6:51PM - Posted 4 years ago - #36835

      Ok, thank you again for your help.

       

      I tried to update to the latest version of EventOn and also the addon I have. Both of them failed.

      Then I downloaded EventOn from codecanyon, hoping this would be the correct version. I didn’t see the addon I purchased, which also needs an updtae. (Event Lists).

       

      I uploaded Eventon to my site —but it said the installation failed.  Why?  Was I supposed to delete the current version first, just like I did before? Will I have to do this whole process every time you make a new version?

      I don’t understand why I can update all my other plugins so easily, but not this one.

      Thank you,

      Annie

    • By: Ashan Perera May 11,2017 AT 9:15PM - Posted 4 years ago - #36967

      Hello Annie, I just went ahead and updated your eventon and event list addon to latest versions via FTP. The reason why our auto update doesnt work is we do not have a server setup for auto updates the code we were using kept crashing our server but its something we are def looking to improve in the future 🙂

      Dont forget addon updates will be at myeventon.com 🙂

      In the future if you go to eventon settings > select do not delete eventon settings when i delete eventon plugin. and save it. you can delete eventon old version and install newversion without losing any data 🙂

    • By: Annie Finch May 22,2017 AT 6:34PM - Posted 4 years ago - #38092

      Many thanks!

      I will do this now:

      select do not delete eventon settings when i delete eventon plugin. and save it. you can delete eventon old version and install newversion without losing any data ?

       

      And I will look forward to the new update method someday.

    • By: Annie Finch May 22,2017 AT 6:37PM - Posted 4 years ago - #38093

      Hello, I just went to the EventOn settings, and I saw that

      “do not delete eventon settings when i delete eventon plugin”

      was already selected.

      When you deleted the old version, did this feature work correctly?
      Best,

      Annie

    • By: Ashan Perera May 23,2017 AT 8:08AM - Posted 4 years ago - #38180

      Yes why? was there an issue? you can go to settings and just click save changes if there is something that is mismatching.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON