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30982

Ticket #30982 Public

FullCal and EventsList

Hi

Just upgraded all of the EventOn plugin and addon plugins via FTP.

Now my event list no longer works and my event calendar entries not longer show my events.

Also my events list breaks my shop main menu.

Can you please find a urgent fix because I currently have an event on right now for purchase!

Thank you

Lyse

BY: Lyse Tremblay - Mar 12,2017 AT 12:25PM - 3 years ago
    • By: Ashish Rai Mar 13,2017 AT 3:34AM - Posted 3 years ago - #31014

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

    • By: infotainerdave Mar 13,2017 AT 7:14AM - Posted 3 years ago - #31037

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Mar 15,2017 AT 8:43AM - Posted 3 years ago - #31312

      I am not able to access FTP would you mind checking on your end may be perhaps create a new FTP account?

    • By: Ashish Rai Mar 17,2017 AT 10:21AM - Posted 3 years ago - #31503

      Hi,

      You are using a lot of plugins and one of them is causing the issue.

      Please disable all other plugins one at a time and check once.

    • By: Lyse Tremblay Mar 17,2017 AT 1:57PM - Posted 3 years ago - #31534

      Hi Ashish

      I have found the plugin conflict. It’s the WooCommerce Gravity Forms Product Add-Ons plugin.

      Last update was 16 February and your plugin last update was this month. So are you suggesting I contact the other plugin developer to resolve the issue?

      Thanks

      Lyse

    • By: Ashish Rai Mar 19,2017 AT 1:33AM - Posted 3 years ago - #31603

      Hi Lyse,

      We do not provide support for conflict with other plugins. So, yes, please contact the developer of the other plugin and ask them for their help for this.

    • By: Lyse Tremblay Mar 21,2017 AT 7:53AM - Posted 3 years ago - #31788

      Hi

      When I look at the web console, your plugin shows the following error on loading:

      “unreachable code after return statement[Learn More]¬† tx_wc_variable.js:310:4”

      Could you please have a look.

      Thank you

      Lyse

       

       

    • By: Ashish Rai Mar 23,2017 AT 6:47AM - Posted 3 years ago - #32020

      Hi Lyse,

      If you see the error, then that is what you need to fix first, as our plugins do not have errors when you install it.

      If the other  plugin is causing the error, then you need to contact the developer and as the for their help with it.

      However, I checked again but do not see the error that you have mentioned.

    • By: Lyse Tremblay Mar 23,2017 AT 7:18AM - Posted 3 years ago - #32023

      Hi Ashish,

      I do not get an error during install. I’ve had the plugin working fine, no compatibility issue, since January of this year. During the last update, it stopped working and seem to have a compatibility issue since with the WooCommerce plugin, that has not changed. So I’m torn understanding who’s plugin is at fault, while I can’t fix it, I’m going back and forth with both plugins support team on this issue but not getting anywhere near a resolution.

      Any page that loads gets the attached error directing to your plugin.

      WooCoommerce support reports a totally different JavaScript error (which I don’t see, and only an product – non-event) here: http://cld.wthms.co/d8NU

      Where do I go from here?

      Thanks

      Lyse

       

       

       

    • By: Ashan Perera Mar 27,2017 AT 1:20PM - Posted 3 years ago - #32325

      None of your wp-admin login infor works o i am not able to do any further debuging until correct login infor is provided.

      Also please send me a direct link to page where you are experiening the issue

       

    • By: Lyse Tremblay Apr 1,2017 AT 6:08AM - Posted 3 years ago - #32952

      Hi

      Sorry for the delay in responding. I moved my website to PHP7 so got moved to a new server as a result.

      After so many plugin updates, my issue went away.

      Please close this ticket and I will open a new one should the problem resurface.

      Thank you for your patience and understanding.

      Lyse

    • By: Ashan Perera Apr 3,2017 AT 3:07PM - Posted 3 years ago - #33090

      Lyse, glad to hear the issue went away!

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