Ticket #29842 Public

Generated product name for the ticket

hey there,

by default the generated product name of the event ticket is like this:

“Ticket: (sku_id) event_name – date”

I want to change the generated product name to be only:


May I ask where can I change it?

BY: Donald Chan - Mar 2,2017 AT 1:42AM - 5 years ago
    • By: Donald Chan Mar 2,2017 AT 1:48AM - Posted 5 years ago - #29843

      Oh and also the generated product slug, wish to make it to be using the same slug as the event page slug too, how may i change it?

    • By: Ashish Rai Mar 3,2017 AT 10:25AM - Posted 5 years ago - #30035

      where do you want to change it?

      can you give us exact url or show it in a screenshot?

    • By: Donald Chan Mar 3,2017 AT 6:30PM - Posted 5 years ago - #30093

      I want to change the generated PRODUCT NAME OF THE EVENT TICKET by default:

      “Ticket: (sku_id) event_name – date”

      I want to change the generated product name to be only:


      And as requested, here is the screenshot to illustrate which part am I talking about

       photo screenshot_2.png

      I would much appreciate it if you could provide a helping hand.



    • By: Donald Chan Mar 7,2017 AT 8:40AM - Posted 5 years ago - #30444

      any follow-up please?

    • By: Ashish Rai Mar 7,2017 AT 8:42AM - Posted 5 years ago - #30446

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Mar 7,2017 AT 9:20AM - Posted 5 years ago - #30461

      Thanks for pointing this out. We have added the an option to disable updating WC product name in the new tickets addon update which we are working on final tests. If you would like to share FTP access i can upload a copy of this new tickets addon into your site. Otherwise once the update is release you can update to new version and that will fix this issue.

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