Google calendar .ics import, start/end times are incorrect

216474

Google calendar .ics import, start/end times are incorrect

When I import an ics file from my google calendar, the time is off by 5 hours. For example, an event that is from 9AM – 5PM on my google calendar will import to eventon showing 2PM – 10PM.

I have tried every option under “Event processing timezone method” – No change.
I have tried changing the “Default Event Timezone”. No change.
I have tried toggling “Apply default timezone to all events”. No change.
I have tried adding -300 to “Custom eventon only time offset value”. No change.
Verified all my time zones are set correctly (GMT -5/UTC -5/New York).

BY: Michael Cummings - Jan 16,2021 AT 2:17PM - 4 years ago

- Artem Jan 17,2021 AT 1:13PM - Posted 4 years ago - #216537
  Hey Michael,
  
  Is your calendar time and your WordPress time the same?
- Michael Cummings Jan 17,2021 AT 2:05PM - Posted 4 years ago - #216540
  Yes, all settings are set to New York/UTC-5/GMT-5.
- Michael Cummings Jan 17,2021 AT 2:06PM - Posted 4 years ago - #216543
  Here’s a screenshot from my google calendar settings
- Michael Cummings Jan 17,2021 AT 2:06PM - Posted 4 years ago - #216545
  And here is my eventon settings timezone.
- Michael Cummings Jan 17,2021 AT 2:07PM - Posted 4 years ago - #216549
  If I import a calendar from Outlook, the times are all correct. But from Google Calendar (upload or URL), I experience this.
- Artem Jan 17,2021 AT 2:29PM - Posted 4 years ago - #216557
  Hello,
  
  Could you send us an example event?
  
  It seems that Kart Owner Practice (MUST PRE-REGISTER) http://cmpreservations.com/wp-admin/post.php?post=4764&action=edit was imported with the correct time:
- Michael Cummings Jan 17,2021 AT 2:46PM - Posted 4 years ago - #216564
  That shows the imported time as 2PM – 10PM, but I have it put into google calendar as 9AM – 5PM.
  
  Here’s an ics file from google calendar for just one event – Kart Practice. 9AM – 5PM. http://cmpreservations.com/wp-content/uploads/2021/01/kartpractice9amto5pm.ics
  
  The screenshot attached is what that event looks like on my google calendar (9AM – 5PM).
  
  The other thing I find odd is that I can import this ICS file into Outlook and the time will be correct. Then I can save the calendar from Outlook and it will import into EventOn with correct times. But straight from Google Calendar it will be incorrect.
- Artem Jan 18,2021 AT 3:09AM - Posted 4 years ago - #216613
  You are correct. This seems to be working on our test site with the same version of ICS Import but not on yours:
  
  Could you try updating yours with the one from our server and check: https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2021/01/18030912/eventon-ics-importer-2.zip?
- Michael Cummings Jan 18,2021 AT 1:37PM - Posted 4 years ago - #216724
  Just updated to the zip you gave me, and it’s working as it should! I now have it set to “provided timezone from ics file” and it’s seeing that it should be New York. I am so relieved…thank you for your help!
- Artem Jan 18,2021 AT 1:44PM - Posted 4 years ago - #216730
  Perfect! We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!