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231870

Ticket #231870 Public [Closed]

Hi! I updated the plugin, but now I can't access ANY events on the backend - get error 500

Updated to the latest version of the plugin, in hopes of having the google/outlook calendar buttons fixed (with the previous updated they stopped working, which was awful) – and now I can’t create an event or edit a past one. Help?

BY: Oscar Cartagena - Apr 7,2021 AT 6:06AM - 3 weeks ago
    • By: Kenneth Apr 7,2021 AT 7:15AM - Posted 1 month ago - #231874

      Hi Oscar,

      Please clear your site cache as well as browser cache and then check if the issue persists.

      If the issue persists please send in your admin access as a private message so that we can take a closer look at the issue. 

    • By: Oscar Cartagena Apr 7,2021 AT 7:56AM - Posted 1 month ago - #231884

      Cleared caché, locally and on servebolt, also tried from another browser, same deal Error 500 when I try to edit or create a new event. I’m going to try refreshing the permalinks. Any other ideas?

    • By: Kenneth Apr 7,2021 AT 8:06AM - Posted 1 month ago - #231885

      Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

    • By: Oscar Cartagena Apr 7,2021 AT 9:45AM - Posted 1 month ago - #231891

      There are no interesting logs in the file, at least none related to EventON or to any core function that could disable the creation or editing of events. I can add and edit regular posts, but can’t edit or add events.

    • By: Kenneth Apr 7,2021 AT 10:41AM - Posted 1 month ago - #231897

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: Oscar Cartagena Apr 21,2021 AT 2:04PM - Posted 3 weeks ago - #234622

      Well it fixed itself up xD

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