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23878

Ticket #23878 Public [Closed]

how can we delete an RSVP?

  • Hi

    My client uses the RSVP plugin to book places for their events. but there seems to be 2 issues:

    1. Some guests cancel by calling them on the phone and when my clients go into the event in admin, they bring up the attendees list and there seems to be no way of deleting an attendee from there: https://www.evernote.com/l/AFw9oKW5TEVIGZTBlIm0nRkY6DQU3AUdebQ can you please advise how my clients can do this?
    2. On the website itself, some users have reported that they have tried to cancel their RSVP themselves but there are 2 issues, they never receive an email confirming their place in the event – so they dont get their RSVP ID. Even with the RSVP ID, when they click to change their RSVP, there is nothing on the form that appears that allows them to cancel their place.

    Would appreciate it if you could look into the issues above. thanks

    Richard

    BY: madebyrichard - Jan 18,2017 AT 3:13AM - 3 years ago
    • By: infotainerdave Jan 18,2017 AT 4:04AM - Posted 3 years ago - #23884

      to manually delete

      under events is “All event RSVP’s you tick the box appropriate to the name and send it to the bin

       

      you’ll want to update both the rsvp addon and the eventon core- we are up to 2.5 with eventon (you have 2.4.6) and update rsvp to 2.5.6 (you have 2.4.3)

      lots of bugs have been fixed in between your versions and the latest

      when you update eventon to 2.5- turn off the single events plugin as this is now apart of eventon

      and also get rid of version 2.4.3 – it doesn’t need to be there and in some cases causes conflicts even when not activated

    • By: madebyrichard Jan 18,2017 AT 4:29AM - Posted 3 years ago - #23890

      Hi I have just updated eventon and ALL the events have just disappeared!

      http://senhub.org.uk/events-courses/

      can you please fix asap. thanks

    • By: infotainerdave Jan 18,2017 AT 4:39AM - Posted 3 years ago - #23895

      test now

      How many events are there supposed to be on that page

    • By: madebyrichard Jan 18,2017 AT 4:41AM - Posted 3 years ago - #23896

      Much more than three.

      its also broken the layout of the page. it is overlapping the navigation block. if the new version doesnt work please can roll back the version to the previous one

    • By: infotainerdave Jan 18,2017 AT 4:43AM - Posted 3 years ago - #23897

      also- how many months do you want to show

    • By: madebyrichard Jan 18,2017 AT 4:48AM - Posted 3 years ago - #23898

      it should be showing 6 months for both categories (teachers and leaders, parents and carers)

      thanks

    • By: infotainerdave Jan 18,2017 AT 4:48AM - Posted 3 years ago - #23899

      I am going to assign this ticket to Ashan the plugin creator (I call him now) and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patient and thank you for being a eventon customer!

    • By: madebyrichard Jan 18,2017 AT 5:38AM - Posted 3 years ago - #23905

      I have just had my client screaming at me on the phone. The site is completely broken, can you please get this fixed ASAP!

    • By: infotainerdave Jan 18,2017 AT 6:15AM - Posted 3 years ago - #23908

      The site is not broken every page works and looks right except for the events page

      all the events are up there but it does not look right

       

      the problem is it doesn’t look right- we are working on it

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

      see here:
      http://senhub.org.uk/events-directory/

      tell us what image you want in the header area

    • By: madebyrichard Jan 18,2017 AT 6:30AM - Posted 3 years ago - #23912

      post that sort of content as private

    • By: Ashan Perera Jan 18,2017 AT 4:37PM - Posted 3 years ago - #23991

       

      Richard,

      Whoever built this theme need to their butt whooped haha The header is made of position absolute content which is a very bad way to do it.

      ANyways I have added some styles to eventon in http://senhub.org.uk/wp-admin/admin.php?page=eventon&tab=evcal_3 and I manually added image url for the header image for individual event page I followed this article to customize single event page http://www.myeventon.com/documentation/customize-single-events-page/

      Couple of things your cache is really strong it still load old styles. — Need resolved.

      You are loading really big event images that kept breaking my website because of heavy image size. Reduce the images to max width 1200px I have disabled event images for now for the event pages to load.

      If there is any other things you need us to look at please send sceeenshots which makes it so much faster and easier for us to follow 🙂

    • By: Ashan Perera Jan 18,2017 AT 4:38PM - Posted 3 years ago - #23992

      Oh and btw i really love how you have customized eventon to look really clean and elegant 🙂

    • By: infotainerdave Jan 18,2017 AT 5:45PM - Posted 3 years ago - #24007

      Ashan
      See screenshot
      Header is not the best on the single events page

    • By: madebyrichard Jan 19,2017 AT 5:21AM - Posted 3 years ago - #24143

      Hi Ashan

      Thank you for the work thus far, ive checked the website and it’s looking much better. i think there are just 3 issues to resolve:

      there is a duplicate header title, can we get rid?

      https://www.evernote.com/l/AFyIfXckcc9FUaj15A51jtj1euaw1yXsmH0

      also can we hide this?

      https://www.evernote.com/l/AFwTpoErRD9H2bqDt0iaNq_LE82glsP3dVI

      on the events page:

      https://www.evernote.com/l/AFyuwPB6wM5KzIja9HYEw7EO3o_VnTsF-ck

      1. the image header needs to match the size and spacing as the events page.
      2. the gap needs shortening
      3. the container needs to be 100% full width, looks like there is a sidebar space?

      i think once the above is resolved we are good to go. thanks

       

    • By: Ashan Perera Jan 19,2017 AT 3:54PM - Posted 3 years ago - #24306

      Those things are created by your theme hence we in general dont provide support for theme issues. However here is our general guide to CSS that would point you in right direction to add CSS styles to hide things you dont want to show and also width etc.

      The gap above I have removed it in the styles last time but it is still showing because of the late cache.

      http://www.myeventon.com/documentation/change-css-calendar/

    • By: madebyrichard Jan 23,2017 AT 8:21AM - Posted 3 years ago - #24772

      thanks i managed to fix the remaining layout bugs

      thanks both for your help

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