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23259

Ticket #23259 Public

I can not share with facebook from mobile and tablets

  • We have a problem with the function of sharing on facebook. When we want to share an event on facebook using the facebook icon from the mobile, the facebook link does not open. This only happens in tablets and mobiles. The links to facebbok from a computer work correctly. We have disabled all plugins in case there is any conflict and the problem continues The link to twitter works correctly.

    This problem happens with any event on your own page or from sidebar etc.
    Attachment link for an event:

    http://escuelaterapiafloral.com/events/la-complejidad-en-los-vinculos/

     

    BY: joseluicrea - Jan 12,2017 AT 8:21AM - 3 years ago
    • By: Ashish Rai Jan 13,2017 AT 3:38AM - Posted 3 years ago - #23370

      I just checked on my mobile and it works normally.

    • By: infotainerdave Jan 13,2017 AT 3:59AM - Posted 3 years ago - #23376

      I think it would be a good idea to know what type of mobiles it is not working on and what it is working on and what operating system

      I use a blackberry Passport (yeah I know I am cool) and it works correctly

       

    • By: Ashish Rai Jan 17,2017 AT 9:36AM - Posted 3 years ago - #23722

      It is working fine on our end and nobody else has complained of this.

      So, please change the theme back to default WP theme and check once.

    • By: joseluicrea Jan 18,2017 AT 6:21AM - Posted 3 years ago - #23909

      I changed the theme Twenty Seventeen and disabled all the plugins and the problem continues.

    • By: infotainerdave Jan 21,2017 AT 2:12AM - Posted 3 years ago - #24619

      I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Jan 23,2017 AT 11:21AM - Posted 3 years ago - #24806

      works fine on my iphone you do need the facebook app installed for the sharer to open the facebook share link.

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