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25305

Ticket #25305 Public

i cannot get my fb events to come in

  • i believe i installed it properly and issued a fb app but i cannot get my facebook events to feed in. Also, how do i feed in those events that i am attending not hosting?

    BY: valbalga@yahoo.com - Jan 25,2017 AT 5:57AM - 3 years ago
    • By: Ashish Rai Jan 25,2017 AT 6:07AM - Posted 3 years ago - #25310

      Hi,

      Please check our video tutorial below and make sure you have followed all the instructions:

      https://www.youtube.com/watch?v=QEKV7kVGJpo

    • By: valbalga@yahoo.com Jan 25,2017 AT 8:30AM - Posted 3 years ago - #25350

      I did this correctly based on your tutorial. It is still not syncing. My other question is will it bring in events that I am not hosting but attending and can it automatically be on a sink schedule

    • By: Ashish Rai Jan 25,2017 AT 8:45AM - Posted 3 years ago - #25355

      There is no auto sync function currently. I don’t think it matters if you are attending or not, the event has to be in facebook and have correct settings applied.

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: valbalga@yahoo.com Jan 25,2017 AT 12:13PM - Posted 3 years ago - #25410

      I sent you a private message. Please address this as soon as you can

    • By: Ashish Rai Jan 26,2017 AT 5:34AM - Posted 3 years ago - #25500

      Hi,

      Those information don’t work.

      We need ftp information. You have posted cpanel information.

    • By: valbalga@yahoo.com Jan 26,2017 AT 5:51AM - Posted 3 years ago - #25503

      I sent you a private message with other information last night.

    • By: valbalga@yahoo.com Jan 26,2017 AT 6:02AM - Posted 3 years ago - #25506

      please let me know if the most current information that I just sent works.

    • By: Ashish Rai Jan 27,2017 AT 3:42AM - Posted 3 years ago - #25620

      They are still not working.

      If you are not sure, please contact your host and ask them to provide you with ftp information and them post them here .

      Thanks

    • By: valbalga@yahoo.com Feb 12,2017 AT 3:33PM - Posted 3 years ago - #27706

      please work on this as soon as you can.

    • By: infotainerdave Feb 14,2017 AT 5:18AM - Posted 3 years ago - #27916

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashan Perera Feb 14,2017 AT 5:30PM - Posted 3 years ago - #28004

      We are completely reworking the sync addon. In the mean time, I would suggest using using individual event IDs in General settings > Facebook

      Also is this the event page you are trying to fetch events from?

      https://www.facebook.com/missycarnivale/events?lst=13703022%3A100005209698223%3A1487118550

      If so there is no events in there to fetch.

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