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244177

Ticket #244177 Public

I purchased a subscription to EVENTON using a specific username and credit card. I then purchased the Event Lists Ext. With a username and o

I purchased a subscription to EVENTON using a specific username and credit card.
I then purchased the Event Lists Ext. With a username and other credit card.
I’m currently unable to run the Event Lists Ext. And connect it to EVENTON.
What am I supposed to do?

BY: meydad levi - Jul 7,2021 AT 3:07AM - 6 months ago
    • By: Kenneth Jul 7,2021 AT 3:14AM - Posted 6 months ago - #244181

      Hello,

      I am not sure what the issue is, could you explain a bit further? Ideally, you would just need to install the Event Lists Ext on your site where you have installed the Eventon plugin and everything should work  just fine.

    • By: meydad levi Jul 7,2021 AT 4:14AM - Posted 6 months ago - #244192

      I purchased EVENTON and installed it on the site through a username and a specific email.
      And the Event Lists Ext plugin I purchased through a username and other email.
      Is there a problem running Event Lists Ext on the site where EVENTON is installed?

    • By: Artem Jul 7,2021 AT 4:35AM - Posted 6 months ago - #244203

      Hello,

      EventON and add-ons use independent license activation processes. You can use any email you like.

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

    • By: Artem Jul 7,2021 AT 7:22AM - Posted 6 months ago - #244230

      I cannot see EventON Settings. Could you allow us to access it?

    • By: meydad levi Jul 7,2021 AT 8:02AM - Posted 6 months ago - #244235

      try again

    • By: Kenneth Jul 7,2021 AT 9:29AM - Posted 6 months ago - #244249

      Hello,

      It seems that you have not installed the Event Lists extended addon on your site. Kindly install it and activate it so that you can be able to use it.

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