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286689

ics export - wrong time in outlook

ics file export to outlook shows wrong time, always 2 hours ahead...
export to google cal has no issue

BY: Stephan Fössl - Aug 18,2022 AT 1:39PM - 3 years ago
    • Stephan Fössl Aug 18,2022 AT 1:47PM - Posted 3 years ago - #286690

    • Artem Aug 18,2022 AT 2:10PM - Posted 3 years ago - #286696

      Hello,

      Could you go to EventON > Time Settings > enable Use UTC offset time globally on calendars?

      Please also make sure that your server’s timezone is the same as events’?

    • Artem Aug 18,2022 AT 2:10PM - Posted 3 years ago - #286698

      Can we take a look at wp-admin? Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • Stephan Fössl Aug 18,2022 AT 2:39PM - Posted 3 years ago - #286708

      so thx for the quick reply

      no access allowed, sorry.

      server has has the correct timezone

      attached the time settings,  switching the UTC button has no effekt

    • Artem Aug 19,2022 AT 2:20AM - Posted 3 years ago - #286746

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • Stephan Fössl Aug 21,2022 AT 4:32PM - Posted 3 years ago - #286847

      sorry wp-admin is not possible…
      i think my problem is clearly defined…
      please help

    • Kenneth Aug 21,2022 AT 10:00PM - Posted 3 years ago - #286861

      Hello,

      It seems that you are not using the latest version of our plugin. Please update and check if that fixes your issue. I would advise that you create a staging site and update the plugin there first before updating in your live site, just to make sure everything is working as it should

      To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. 

    • Stephan Fössl Aug 23,2022 AT 5:42PM - Posted 3 years ago - #287185

      i have the latest version installed .
      dev/staging site would need another licence…

      just stick to the problem – and give me an answer to….

      sorry for being harsh but this issue is global!

    • Artem Aug 24,2022 AT 2:43AM - Posted 3 years ago - #287237

      Exported .ics file has the correct time in UTC-0:

      When I add the event into my Google Cal it adjust the time accordingly. Can you check if Outlook has the correct timezone similar to Google Cal?

      Here’s a thread with users experiencing similar issue with Outlook: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-cant-read-timezone-in-ics-file-a-slew-of/495cadf9-4630-48b5-99ce-88d94980f289?page=2

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