X
409487

Image display issue for an event venue

Hi,
I am experiencing a display issue on an event page: the venue image is not showing in full size — only the thumbnail appears — and the hover information is being cut off.
Affected page: https://www.9lives-magazine.com/events/le-voyage-en-egypte/
For reference, everything works correctly on this page: https://www.9lives-magazine.com/events/alessandro-calvi-metamorphosis/
Thank you for your help.

BY: Erika WEIDMANN - Jul 2,2026 AT 9:31AM - 1 week ago
    • Artem Jul 2,2026 AT 12:33PM - Posted 1 month ago - #409513

      Hello,

      Could you try updating EventON to 5.0.11?

      To update eventon to latest version: (If auto update works, please try that from with your website plugins page)

      1. If you purchased eventON from codecanyon > Go to

      Full

      and verify your purchase to get a free copy of eventON latest version and move your purchase over to myeventon.com.
      2. If you already purchased eventON from myeventon.com go to

      Downloads

      and get the latest version copy.

      Once you have the latest version zip file. Then you can go to your website > make sure ”Delete eventon settings & data when EventON is uninstalled” is De-slected from eventon settings, delete old eventon, install new one and activate.

      Update Eventon

      will further explain the process it. Follow us on X to get real-time announcements on updates!

    • Erika WEIDMANN Jul 3,2026 AT 2:29AM - Posted 1 month ago - #409542

      Hello Artem
      The latest version is now online, but the display issue persists.
      Also, the Event Wishlist – Single Site plugin is no longer working.

    • Erika WEIDMANN Jul 3,2026 AT 2:35AM - Posted 1 month ago - #409543

      I edited a text layout and it fixed the issue!
      However, the Event Wishlist – Single Site plugin is still not working.

    • Artem Jul 3,2026 AT 7:48AM - Posted 1 month ago - #409549

      Thank you for your messages!

      I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

    • Dev Help Jul 3,2026 AT 8:27AM - Posted 1 month ago - #409562

      please update to the latest version of wishlist addon 1.2.2 this will fix the issue of wishlist not showing in eventtop. 

      Changelog Event Wishlist

    • Erika WEIDMANN Aug 4,2026 AT 1:26AM - Posted 2 weeks ago - #410400

      Dear Artem,
      I did update the Wishlist Addon 1.2.2 plugin, but unfortunately it’s not working.

    • Artem Aug 4,2026 AT 1:33PM - Posted 2 weeks ago - #410430

      I went to EventON > Single Events > enabled ”Enable wishlist on single event page”. So now the wishlist is working.

      Please check and let me know.

    • Erika WEIDMANN Aug 5,2026 AT 7:15AM - Posted 1 week ago - #410456

      Thank you. I don’t know why the option was unchecked. However, it still isn’t working. Here’s the link to view it. When I click on the ❤️, nothing happens. 

      You can try here : https://www.9lives-magazine.com/agenda/

      and I made a video that you can watch here

      https://www.swisstransfer.com/d/2fbbd082-28e0-4049-8ed4-bdba067f84da

    • Artem Aug 5,2026 AT 1:56PM - Posted 1 week ago - #410463

      Is it working here?

      https://www.9lives-magazine.com/test/

      Could you please try the instructions mentioned in this

      How To Find If An Issue Is Coming From Eventon

      ?

      Are you sure that the issue isn’t coming from WPBakery Page Builder?

    • Erika WEIDMANN Aug 6,2026 AT 1:53AM - Posted 1 week ago - #410482

      Yes, it’s working now. Did you change something about the appearance? The background is dark now and the dates aren’t readable.

    • Erika WEIDMANN Aug 6,2026 AT 2:00AM - Posted 1 week ago - #410483

      In the meantime, I had to add some CSS to the code to make the dates display in white. It seems like the changes I make in Appearance aren’t working…

    • Artem Aug 6,2026 AT 4:07PM - Posted 1 week ago - #410525

      I just put the shortcode on a regular page without WPBakery elements.

      In the meantime,…

      Please try EventON > Scripts & Styling > turn off Write dynamic styles to header > save settings > turn on Write dynamic styles to header.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON