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26956

Ticket #26956 Public

Images have disappeared from single event pages

Hi

Client has reported that all the images that were displayed as banners have now disappeared from single events such as this

http://senhub.org.uk/events-directory/visual-strategies-to-support-children-diagnosed-with-asd/

they were visible before we updated the plugin to the latest version.

can you take a look please? thanks

BY: madebyrichard - Feb 6,2017 AT 6:31AM - 3 years ago
    • By: Ashish Rai Feb 6,2017 AT 7:54AM - Posted 3 years ago - #26963

      It may be that you had customized the single event page template previously.

      If so, you will need to customize the template again, as some codes have changed:

      http://www.myeventon.com/documentation/customize-single-events-page/

    • By: madebyrichard Feb 7,2017 AT 3:51AM - Posted 3 years ago - #27075

      Im sorry but that cant be right at all.

      I developed the website using your plugin and I remember in detail before purchasing the single events addon that the single page could include the ‘Event Image’!

      see this screengrab: https://www.evernote.com/l/AFxTLaAKehxDSpRJBzuIMrRQIuzsJ4LHDnE

      this was not a custom job by myself or anybody else, this was a built in feature.

      This disappeared as soon as i updated the eventon app, which coincidentally made the single event addon redundant because you guys decided to include single events in the core plugin.

      Please can you add it back as this was a feature that we paid for!

      thanks

    • By: Ashish Rai Feb 7,2017 AT 9:15AM - Posted 3 years ago - #27112

      ok.

      Go to myeventon->settings->eventcard data and enable “Featured Image”

    • By: bill s Feb 7,2017 AT 2:59PM - Posted 3 years ago - #27197

      Apologies for Hijacking this thread but i am all of a sudden having this problem also. I think i may have narrowed it down to when a user edits the event, the featured image goes back to whatever the default was. In my case, i had setup a default image, but i cant for the life of me find the setting now. Anyway, I thought that if i could turn off the default image maybe the loaded image wouldn’t disappear. Also, whenever we have to reload the desired image, a new one is installed in media library – is there a way the editor (front end action user) can have a choice to select from the media library? And can you give me a hint as to where i set the default image in the first place..i just cant find it.

    • By: Ashish Rai Feb 7,2017 AT 9:02PM - Posted 3 years ago - #27220

      @shackbill

      I do not think it is related.

      Open a new ticket and provide us with needed info please.

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