Ticket #28817 Public

• I created an event today.    Most users are RSVPing successfully for my event.   However, a number of them who are using iPhone and iPads are reporting issues.   When they click ‘Submit’ on the RSVP popup, the get no response and a continuing spinning progress indicator.   The process never completes.

  Can you help?

  BY: Artin Safari - Feb 21,2017 AT 5:07PM - 3 years ago
• • By: Artin Safari Feb 21,2017 AT 8:37PM - Posted 3 years ago - #28825

    Correction:

    The problem seems to be that people are unable to submit the RSVP response.     Screenshot attached.

    

  • By: infotainerdave Feb 21,2017 AT 9:58PM - Posted 3 years ago - #28831

    Please send us wp-admin access to your site as a private message for us to further assist your situation.

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  • By: Artin Safari Feb 21,2017 AT 10:19PM - Posted 3 years ago - #28832

    I already included the URL along with a username/password in the original support request.

  • By: Ashan Perera Feb 22,2017 AT 12:55PM - Posted 3 years ago - #28940

    hmm your site doesnt work for me at all http://www.boulderinvestmentgroup.dev/

  • By: Ashan Perera Feb 22,2017 AT 12:56PM - Posted 3 years ago - #28941

    need correct wp-admin information as the old doesnt work. And direct link to event with RSVP in question, if you  please

  • By: Artin Safari Feb 22,2017 AT 1:16PM - Posted 3 years ago - #28948

    My apologies.   It’s www.boulderinvestmentgroup.com

  • By: Artin Safari Feb 22,2017 AT 2:07PM - Posted 3 years ago - #28956

    The information above should all be accurate excluding the URL, which I’ve provided later.

  • By: Ashan Perera Feb 22,2017 AT 3:53PM - Posted 3 years ago - #28972

    I think there is another plugin or your theme is interfereing in here. Do i have the permission to switch your themes and plugins?

  • By: Artin Safari Feb 22,2017 AT 6:51PM - Posted 3 years ago - #28992

    Unfortunately not.   This is a live production site and any changes will impact users.

    Is there anything you would recommend doing on the development version of the site?   It is not available publicly so I cannot give you access to it?

  • By: Ashan Perera Feb 23,2017 AT 10:20PM - Posted 3 years ago - #29163

    Ah, well if you have a dev version of the site thats great. What I was going to do was remove all other plugins and then remove all other themes and install just default wordpress theme and then test it out. Because i have a feeling like this is causing this issue because of another plugin you have in the site or the theme. So if you can do those in your dev site and let me know if that works, and then you can start adding other plugins one by one until you find the culprit 🙂