Ticket #30780 Public

• After upgrading, eventon was not activated. So, I entered my purchase key, user ID and API key, after clicking activate it congratulates me on successful activation but when going back to EventOn dashboard in wordpress it still is not activated.

  BY: Trapp - Mar 9,2017 AT 3:44PM - 3 years ago
• • By: infotainerdave Mar 9,2017 AT 6:10PM - Posted 3 years ago - #30809

    Please post private your purchase key, user ID and API key

    I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

  • By: Ashish Rai Mar 13,2017 AT 9:26AM - Posted 3 years ago - #31055

    I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

  • By: Ashish Rai Mar 13,2017 AT 10:17AM - Posted 3 years ago - #31077

    Tried again. Still does not work.

    wordpress access info.

  • By: Ashish Rai Mar 13,2017 AT 8:37PM - Posted 3 years ago - #31117

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

  • By: Ashish Rai Mar 14,2017 AT 9:15AM - Posted 3 years ago - #31178

    ok.

    So, please check the link below to our documentation and follow the manual steps explained and update it by ftp:

    http://www.myeventon.com/documentation/update-eventon/

  • By: Ashish Rai Mar 14,2017 AT 9:52AM - Posted 3 years ago - #31195

    That’s strange.

    Because you have 2.5 version whereas the latest version is 2.5.1

    Please check once.

  • By: Ashish Rai Mar 15,2017 AT 1:20AM - Posted 3 years ago - #31273

    The latest version is 2.5.1

    Please re-install it again.

    You have 2.5 right now.