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250836

Ticket #250836 Public [Closed]

Move ticket buyers to other event

Hi,
Sometimes we have to cancel events to which people have already bought tickets to using the ticket-addon. It could be because not enough people bought tickets. WHen that happens we often want to offer the ticket-buyers to switch to another similar event. How can we move ticket-buyers from one event to another and delete the event they originally bought tickets for?

BY: Morten Vestergaard - Sep 2,2021 AT 5:38AM - 2 years ago
    • By: infotainerdave Sep 2,2021 AT 3:45PM - Posted 2 years ago - #250868

      while untested you might be able to export orders from one product and inport them to another

      https://wordpress.org/plugins/order-import-export-for-woocommerce/

    • By: infotainerdave Sep 2,2021 AT 3:45PM - Posted 2 years ago - #250871

      i am not sure if that will effect the tickets side of things- they might not show on the attendee list

    • By: Morten Vestergaard Sep 2,2021 AT 7:03PM - Posted 2 years ago - #250875

      “i am not sure if that will effect the tickets side of things- they might not show on the attendee list” – could you check for me please? I don’t want to begin exporting and importing if it has unforeseen consequences. I’m sure Ashan knows.

    • By: infotainerdave Sep 2,2021 AT 9:07PM - Posted 2 years ago - #250880

      its not a feature of eventon but i’ll assign ashan to your ticket

    • By: Morten Vestergaard Sep 20,2021 AT 7:10PM - Posted 2 years ago - #252188

      It has been 19 days since I wrote in about this.. What is the status please?

    • By: Artem Sep 21,2021 AT 4:05AM - Posted 2 years ago - #252257

      Hello,

      We are very sorry for the delay.

      What you can try is to go to Edit Event > Tickets > ASSIGN DIFFERENT WC PRODUCT AS TICKET PRODUCT > update the event:

      Make sure that Ticket SKU is correct.

    • By: Ashan Perera Dec 23,2021 AT 5:11PM - Posted 2 years ago - #263901

      As we have mentioned before this is not a supported feature of eventON. We have however added this to our future features 🙂 Please keep an eye on the upcoming updates for this feature 🙂 If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

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