Multi Ticket order cancelation produces wrong participant lsits

389550

Multi Ticket order cancelation produces wrong participant lsits

Users are buying e.g. two different events in one order.
When one event gets canceled, both tickets remain as confirmed, which is of course wrong
How can we solve this?

BY: DAV BGH - Jun 8,2025 AT 7:23AM - 2 months ago

- Artem Jun 8,2025 AT 3:16PM - Posted 5 months ago - #389582
  
  Hello,
  
  I don’t see the attached image. Could you re-send it?
  
  Also by “canceled” do you mean
  
  Could you check and let me know?
- DAV BGH Jun 9,2025 AT 11:42PM - Posted 5 months ago - #389706
  
  I have added 3 screenshots and send the message as private. nothing arrived?
- Artem Jun 10,2025 AT 3:43AM - Posted 5 months ago - #389737
  
  Not a single image is visible, I am afraid.
  
  Could you upload it somewhere and send us a link? Maybe there is an image extension that isn’t supported?
- DAV BGH Jun 10,2025 AT 6:05AM - Posted 5 months ago - #389768
  
  I am using your text editor and paste screenshots from windows snipping tool – that’s not rocket science?
- Artem Jun 10,2025 AT 7:28AM - Posted 5 months ago - #389794
  
  Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
- Artem Jun 10,2025 AT 7:32AM - Posted 5 months ago - #389798
  
  I just re-checked this and I am not sure if there is an issue.
  
  When you go to Edit Event and check View Attendees, it shows Refunded tickets as Completed:
  
  However, Ashan will also check this.
- Dev Help Aug 20,2025 AT 2:34PM - Posted 2 months ago - #394678
  
  Dav, how does your event organizers see the participants list on frontend? Are you using actionUser event manager or how exactly are they seeing this?
- DAV BGH Aug 21,2025 AT 9:57PM - Posted 2 months ago - #394762
  
  yes, we are using the actionuser extension. Trainers can open their assigned events and open the participant list (popup)
  
  The backoffice is using the csv export.
  
  Both lists only contain the status “completed”
  
  The problem only occurs when a user purchases multiple tickets and then cancels one of them. so the entire order is still “completed”

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