Site has been operational for about 3 years. We haven’t made any changes recently except for standard updates. I have turned off ALL other plugins except EVENTON and Also reverted temporarily to Theme TWNETY TWNETYONE but still get blank event lines. I will send screenshot as well. All of our events are Weekly Recurring events with no ticket sales. Just Event notices but there is a large amount of them >100
This is the shortcode used: [add_eventon_wv week_incre=”1″ show_et_ft_img=”no” event_type=”593″Β hide_events_onload=”no” ux_val=”3″ etc_override=”yes” ]
I have setup a STAGING site that mimics the problem
Sep 14,2021 AT 1:13PM - 2 years ago -what normal updates did you do?
WordPress 5.8.1.
Latest Divi Theme. (but ive turned that off and the problem still exists with TwentyTwentyOne)
I had the problem before i updated EventOn Weekly View from 1.1.3 to 1.1.5 but it still exists.
5.8.1 is most likely the cause- you gotta give us time to update the plugins as we learn about the updates the same time you do
if you can roll back a version that would be great but I will assign Ashan to this ticket personally
I downgraded to 5.8 the problem still exists.
Yea I dont think it is an issue with new version. I think its a memory issue. Your AJAX call is just not returning anything.
please try this
https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/
Hello,
We are sorry for the delay.
What you need to do is to enable WP_DEBUG https://docs.myeventon.com/documentations/how-to-debug-for-php-code-errors/ and then look for similar errors: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ > What is WordPress Memory Exhausted Error?
After finding some you can see how many memory it needs and change php.ini on the server accordingly.
Please take a look and let us know.
About the performance. Please check this guide https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/
please try what artem has suggested. I am not able to access http://test.xtremebarbingo.com/portal
Please take a look at https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/ > Fixing Maximum Execution Time Exceeded Error.
couple things.
Anything else?
Hey Bill,
Not those are enough thank u
Server still shows this error:
The problem is that the debug.log file is empty. It seems that you’ve fixed the memory limit by adding this line to wp-config.php:
The problem is that in some cases you cannot change PHP options from wp-config.php, that’s why https://www.staging4.xtremebarbingo.com/phpinf.php shows 768M, instead of 1024M.
Please also note that there are no issues with the shortcode on our server https://dev2.myeventon.com/28069-2/.
depends on the hosting environment who is your host and what hosting package are you using
I am using Shared Hosting at Siteground. the max they allow is 768.
But the link i sent yhou is an AWS EC2 instance set for 1GB.. That certainly should be enough yet it is not? So, how much should a single wep app require? I realize here are a lot of entries but theres not much to them. they dont expand or anything
Can we please access http://35.163.214.54/?
As admins.
thank you for letting us know of this. I think the issue is with wp_query taking so much data on the initial ajax call that is just doesnt return anything.
In eventON 4.0 (which we are working right now as fast as we can) we are hoping to add support for weeklyview to load calendar initially without ajax using cal_init_nonajax=’yes’ shortcode.
Please stay tune.
Hi Bill we are working on finalizing the view switcher element in version4.0 and then shouldbe ready to go. We are thinking this week for release. π
Thatβs great news. If you need help testing this update Iβd be happy to install it on my staging test site
Bill, we have been testing the new version for quite some time, however if you’d like to test future versions I’d love to take your offer π
Hey Bill,
Ashan will check this for you π
Great added you to the beta tester list for the next update π thank you very much Bill!!
Just updated to version 4 and still having same problem. I am looking for the ‘view switcher element’ you were referring to but i am not sure what it is. Can you tell me what i need to look for to enable/disable this? thanks
Yes sorry Bill, going to release update to weeklyview and other addons to support those. Later today π
Any update on the Weekly View changes?
Hey Bill,
We are on top of it and pushing everything!
Hello Bill just released weeklyview version 2.0 https://docs.myeventon.com/documentations/changelog-weeklyview/
Thanks. I’ve downloaded and installed on STAGING site but still seeing the same problem. Is there a setting i need to make? i noticed in Changelog cal_init_nonajax=βyesβ but i dont see where to set this.
also just FYI see screenshot for misspelling fix.
ok i found it. so i added this cal_init_nonajax=βyesβ to my weekly view shortcode and now the entire page doesn’t display π
https://www.staging4.xtremebarbingo.com/
Thanks for the spelling fix. I think i know whats happening. Your website is running low on php memory and it is taking a long time to run database queries to load the events on first page load.
https://www.staging4.xtremebarbingo.com/eventon-test/
even [add_eventon] code takes a long time.
couple of findings.
1. some styles added to page put calendar inside scroll section.
2. switching the wp query method allowed me to show the calendar.
Bill, to be honest I am not really sure why it is not pulling the events. We have had customers with 1000s of events that had no issue.
that website returns with time out.
are these both located in same web server?
We are sorry for the delay. Ashan will contact your ASAP.
unfortunately we do not have a solution for you Bill. However at the moment this website is not even loading for me.
http://ec2-54-213-228-192.us-west-2.compute.amazonaws.com/
yes ive taken that site offline as it was costing me money doing nothing. I have decided to move on to another solution., thanks.
Sounds good I am really sorry Bill this did not work out. With so many variables on back end it is hard to say what is causing the issue.