My RSVP emails stopped working they're not sending email to attendees anymore!
Hi there,
so apparently it doesn’t seem like attendees confirming their participation through the RSVP add-on receive email anymore; in addition, the “thank you” screen for the confirmation screen seems have disappeared too.
I’ve just recently updated to the latest plugin add-on version so I’m not sure if that affected it or not; but I seem to have read someone in the thread here having a similar issue.
Please let me know if there’s something I can do in the meanwhile.
P.S (I’ve gone ahead and checked the wordpress email to figure out if that was the issue, but that seems to be working fine so that leaves with the plugin being the only possible issue?)
Many thanks in advance
- Apr 14,2021 AT 11:56AM - 3 years ago-
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Apr 14,2021 AT 12:05PM -
Posted 3 years ago
- #233236
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Meanwhile could you downgrade to EventON 3.1.2. Don’t forget to enable EventON Settings > Do not delete eventon settings & data when EventON is uninstalled.
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Apr 15,2021 AT 5:55PM -
Posted 3 years ago
- #233573
I am having this exact same issue. No thank you screen and email confirmations are not sending. Manual emails to the attendee list from the event page are working fine. For now I will downgrade to 3.1.2 but would appreciate hearing if there is another fix!
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Apr 16,2021 AT 4:12AM -
Posted 3 years ago
- #233652
Do we have any news? Any updates on this issue?
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Apr 16,2021 AT 11:18AM -
Posted 3 years ago
- #233711
Kindly apply this patch fix to resolve this issue.
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Apr 16,2021 AT 1:58PM -
Posted 3 years ago
- #233744
That is the code already in version 3.1.4 where the issue exists. The 3.1.2 version not containing that code works fine.
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Apr 17,2021 AT 12:07PM -
Posted 3 years ago
- #233847
Hey Alison,
Yes, this is a fix that will be included on our next version
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Apr 19,2021 AT 1:23AM -
Posted 3 years ago
- #233977
I’ve checked the code, that part is already there in the latest version of the plug-in and it still doesn’t work
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Apr 19,2021 AT 3:14AM -
Posted 3 years ago
- #234000
It seems to be working for me.
The problem is that your server shows quite a lot of fatal errors:
[19-Apr-2021 10:11:26 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 9437184 bytes) in /data/vhosts/namiorganic.com/httpdocs/wp-content/themes/bridge/includes/qode-related-posts.php on line 41
[19-Apr-2021 10:11:26 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 9437184 bytes) in /data/vhosts/namiorganic.com/httpdocs/wp-content/plugins/polylang/include/query.php on line 11
Please try this test event: https://namiorganic.com/events/test/
As you can see everything is correct with no errors in Console.
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Apr 24,2021 AT 8:23AM -
Posted 3 years ago
- #235033
Hi,
I am having this same issue. I am using 3.1.4 and RSVP version 2.7.2 – is this fixed in 3.1.4 or do we need to roll back?
Thanks,
Diana
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Apr 24,2021 AT 8:34AM -
Posted 3 years ago
- #235034
Diana try updating eventon to 3.1.5
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
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Apr 14,2021 AT 12:05PM -
Posted 3 years ago
- #233236
