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247245

Ticket #247245 Public [Closed]

New event shows as sold out after duplicating prior event

https://uranaheart.com/event-directory

We successfully created an event last month and would like to duplicate it again for this month. The duplication works, however the event now shows as Sold Out. It should be noted that there are product variations (i.e. ticket tiers with different prices).

BY: Erik Desrosiers - Aug 2,2021 AT 10:59PM - 4 months ago
    • By: Erik Desrosiers Aug 2,2021 AT 11:00PM - Posted 4 months ago - #247246

      This is an issue with the Event Tickets extension.

    • By: Erik Desrosiers Aug 2,2021 AT 11:10PM - Posted 4 months ago - #247247

      Just notice that “Place ticket on out of stock” is activated for the event. When I disable that setting and update the event, the setting remains activated anyway.

    • By: Kenneth Aug 2,2021 AT 11:55PM - Posted 4 months ago - #247254

      Hi Erik,

      Please update Eventon to 3.1.7 and check if that solves the issue. 

      To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it.

    • By: Erik Desrosiers Aug 3,2021 AT 10:13AM - Posted 4 months ago - #247329

      Hi Kenneth,

      I’ve updated and the problem is still occurring.

      Thanks,
      Erik

    • By: Artem Aug 3,2021 AT 1:05PM - Posted 4 months ago - #247346

      Could you also update Tickets add-on to 1.9.5? To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

    • By: Erik Desrosiers Aug 3,2021 AT 1:51PM - Posted 4 months ago - #247354

      Hi Artem,

      Updated the Tickets plugin to 1.9.5 and the problem is still happening. 😭

      Erik

    • By: Artem Aug 4,2021 AT 2:06AM - Posted 4 months ago - #247417

      EventON has it’s own add-on for variations: https://www.myeventon.com/addons/ticket-variations-options/. Even so Tickets add-on supports Woo’s variations there are still can be issues. So for now the only option to solve this is to re-create your event instead of duplicating it. You can try our add-ons on https://dev.myeventon.com/wp-admin/

    • By: Erik Desrosiers Aug 4,2021 AT 10:50AM - Posted 4 months ago - #247490

      This is really annoying. I already bought the Tickets addon and now I’m feeling forced to buy something else for a feature that was supposed to be built in.

    • By: Erik Desrosiers Aug 4,2021 AT 12:56PM - Posted 4 months ago - #247499

      Well, at least the addon is rather good. I’ve set it up and there is still one issue.

      https://uranaheart.com/events/cacao-sound-journey-8-24-21

      When adding one of the price options, the total price changes to $NaN. What is causing this?

      Thanks,
      Erik

    • By: Artem Aug 4,2021 AT 2:20PM - Posted 4 months ago - #247511

      We are very sorry for the inconvenience. Could you please update Tickets to 1.9.5?

      To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

    • By: Erik Desrosiers Aug 4,2021 AT 2:47PM - Posted 4 months ago - #247518

      I’ve already updated Tickets to 1.9.5…

    • By: Erik Desrosiers Aug 4,2021 AT 2:52PM - Posted 4 months ago - #247519

      Or at least I installed the most recent one from EventON. I deactivated/delete the plugin and then uploaded the new files via FTP. The file I used is named “eventon-tickets_1.9.5.zip”, however when I check the version number in my admin dashboard the version still shows as 1.9.4.

    • By: Kenneth Aug 4,2021 AT 8:42PM - Posted 4 months ago - #247558

      Hi Erik,

      That is strange. You could confirm that the folder you uploaded is the right one by unzipping the file it into a separate folder in your computer and then checking whether the plugin version is indeed 1.9.5.

    • By: Erik Desrosiers Aug 4,2021 AT 10:07PM - Posted 4 months ago - #247560

      The changelog states 1.9.5 but eventon-tickets.php states 1.9.4.

    • By: Artem Aug 5,2021 AT 2:59AM - Posted 4 months ago - #247588

      Could you send us a screenshot of the issue? On my side it seems to be working correctly:

    • By: Erik Desrosiers Aug 5,2021 AT 8:47AM - Posted 4 months ago - #247620

    • By: Erik Desrosiers Aug 5,2021 AT 8:47AM - Posted 4 months ago - #247622

      Several people on several computers are having this issue.

    • By: Erik Desrosiers Aug 5,2021 AT 10:32AM - Posted 4 months ago - #247627

      Clearing cache solves the issue.

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