New event shows as sold out after duplicating prior event
https://uranaheart.com/event-directory
We successfully created an event last month and would like to duplicate it again for this month. The duplication works, however the event now shows as Sold Out. It should be noted that there are product variations (i.e. ticket tiers with different prices).
- Aug 2,2021 AT 10:59PM - 3 years ago-
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Aug 2,2021 AT 11:00PM -
Posted 3 years ago
- #247246
This is an issue with the Event Tickets extension.
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Aug 2,2021 AT 11:10PM -
Posted 3 years ago
- #247247
Just notice that “Place ticket on out of stock” is activated for the event. When I disable that setting and update the event, the setting remains activated anyway.
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Aug 2,2021 AT 11:55PM -
Posted 3 years ago
- #247254
Hi Erik,
Please update Eventon to 3.1.7 and check if that solves the issue.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it.
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Aug 3,2021 AT 10:13AM -
Posted 3 years ago
- #247329
Hi Kenneth,
I’ve updated and the problem is still occurring.
Thanks,
Erik -
Aug 3,2021 AT 1:05PM -
Posted 3 years ago
- #247346
Could you also update Tickets add-on to 1.9.5? To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
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Aug 3,2021 AT 1:51PM -
Posted 3 years ago
- #247354
Hi Artem,
Updated the Tickets plugin to 1.9.5 and the problem is still happening. ðŸ˜
Erik
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Aug 4,2021 AT 2:06AM -
Posted 3 years ago
- #247417
EventON has it’s own add-on for variations: https://www.myeventon.com/addons/ticket-variations-options/. Even so Tickets add-on supports Woo’s variations there are still can be issues. So for now the only option to solve this is to re-create your event instead of duplicating it. You can try our add-ons on https://dev.myeventon.com/wp-admin/
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Aug 4,2021 AT 10:50AM -
Posted 3 years ago
- #247490
This is really annoying. I already bought the Tickets addon and now I’m feeling forced to buy something else for a feature that was supposed to be built in.
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Aug 4,2021 AT 12:56PM -
Posted 3 years ago
- #247499
Well, at least the addon is rather good. I’ve set it up and there is still one issue.
https://uranaheart.com/events/cacao-sound-journey-8-24-21
When adding one of the price options, the total price changes to $NaN. What is causing this?
Thanks,
Erik -
Aug 4,2021 AT 2:20PM -
Posted 3 years ago
- #247511
We are very sorry for the inconvenience. Could you please update Tickets to 1.9.5?
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
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Aug 4,2021 AT 2:47PM -
Posted 3 years ago
- #247518
I’ve already updated Tickets to 1.9.5…
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Aug 4,2021 AT 2:52PM -
Posted 3 years ago
- #247519
Or at least I installed the most recent one from EventON. I deactivated/delete the plugin and then uploaded the new files via FTP. The file I used is named “eventon-tickets_1.9.5.zip”, however when I check the version number in my admin dashboard the version still shows as 1.9.4.
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Aug 4,2021 AT 8:42PM -
Posted 3 years ago
- #247558
Hi Erik,
That is strange. You could confirm that the folder you uploaded is the right one by unzipping the file it into a separate folder in your computer and then checking whether the plugin version is indeed 1.9.5.
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Aug 4,2021 AT 10:07PM -
Posted 3 years ago
- #247560
The changelog states 1.9.5 but eventon-tickets.php states 1.9.4.
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Aug 5,2021 AT 2:59AM -
Posted 3 years ago
- #247588
Could you send us a screenshot of the issue? On my side it seems to be working correctly:
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Aug 5,2021 AT 8:47AM -
Posted 3 years ago
- #247620
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Aug 5,2021 AT 8:47AM -
Posted 3 years ago
- #247622
Several people on several computers are having this issue.
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Aug 5,2021 AT 10:32AM -
Posted 3 years ago
- #247627
Clearing cache solves the issue.
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Aug 2,2021 AT 11:00PM -
Posted 3 years ago
- #247246
