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25235

Ticket #25235 Public

No Valid Plugin were found

I received the following error message when attempting to install the purchased plugin. File version was codecanyon 1211017, what do I need to do differently or can you send me a link to the correct file?

 

Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin install failed.

BY: agriffin08 - Jan 24,2017 AT 10:32PM - 3 years ago
    • By: Ashish Rai Jan 24,2017 AT 10:36PM - Posted 3 years ago - #25236

      Do you use safari?

      Please post your Order ID and purchase license key, envato username and api key.

      Also, give us ftp username/password

    • By: infotainerdave Jan 24,2017 AT 10:37PM - Posted 3 years ago - #25237

      go here for the manual update

      http://www.myeventon.com/documentation/update-eventon/

    • By: infotainerdave Jan 24,2017 AT 11:59PM - Posted 3 years ago - #25253

      actually you may have downloaded the “all” file see screenshot

      A: are all the files- you want to unzip this folder and inside is the eventon plugin zip

      B: this is the eventon plugin and you can uload that zip file as it is into the new plugins in the backend

    • By: infotainerdave Jan 25,2017 AT 12:01AM - Posted 3 years ago - #25255

      If you try installing option A you will get the error message you received- so try unzipping it is you downloaded option A above

    • By: Ashish Rai Jan 25,2017 AT 12:02AM - Posted 3 years ago - #25259

      ok.

      so, the ftp info isn’t working.

      Please check the link below and follow the Manual Installation section and install it by ftp:

      http://www.myeventon.com/documentation/getting-started/

    • By: Ashish Rai Jan 25,2017 AT 12:17AM - Posted 3 years ago - #25262

      That’s great.

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

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