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24826

Ticket #24826 Public

Not Receiving Notification Email with Ticket and QR Code

  • I processed one ticket order to myself. I’m not receiving email with ticket and qr code.

    BY: KC03062 - Jan 23,2017 AT 12:28PM - 3 years ago
    • By: KC03062 Jan 23,2017 AT 12:43PM - Posted 3 years ago - #24827

      I also hit re-send ticket. I checked spam folder as well. nothing.

    • By: infotainerdave Jan 24,2017 AT 1:49AM - Posted 3 years ago - #24927

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: KC03062 Jan 24,2017 AT 10:09AM - Posted 3 years ago - #25108

      Thank you. I look forward to hearing from someone soon.

      Jimmy

    • By: KC03062 Jan 24,2017 AT 10:09AM - Posted 3 years ago - #25109

      Will they respond here?

    • By: Ashan Perera Jan 24,2017 AT 10:19AM - Posted 3 years ago - #25113

      ok can you pelase try this https://wordpress.org/plugins/check-email/that plugin allow you to test to make sure emails can be sent from your server.

    • By: KC03062 Jan 24,2017 AT 11:12AM - Posted 3 years ago - #25138

      I installed plugin and ran test. I received email. It works.

    • By: Ashan Perera Jan 24,2017 AT 11:20AM - Posted 3 years ago - #25144

      Ok thats good

      Can you please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: KC03062 Jan 25,2017 AT 10:17AM - Posted 3 years ago - #25384

      it’s weird because I get the confirmation emails about the order from woocommerce. just nothing from the eventon side.

    • By: Ashan Perera Jan 25,2017 AT 11:04AM - Posted 3 years ago - #25393

      Do you have a cache plugin in your site? i updated the file but the code changes are not reflecting on your site?

    • By: KC03062 Jan 25,2017 AT 11:23AM - Posted 3 years ago - #25398

      No caching plugin installed. I just updated the Theme and all plugins. I also removed any un-used plugins. there should be no memory issues as I have tested simple changes to see if it’s updating live site.

    • By: Ashan Perera Jan 25,2017 AT 3:54PM - Posted 3 years ago - #25439

      ok i will give this another try, I changed PHP code and none of the changes I made were appearing in the frontend.

    • By: Ashan Perera Jan 25,2017 AT 6:28PM - Posted 3 years ago - #25461

      Capture

      Just wanted to update you the links in the email body is stopping emails going through for some reason that is beyond my brain.. but let us dig into this and see whats goin on.

    • By: Ashan Perera Jan 25,2017 AT 6:44PM - Posted 3 years ago - #25463

      Ok dude, found the issue. As soon as a link in the email body contain /wp-admin/ or /wp-content/ that email doesnt go through. I am not sure if this is a plugin or something in your site that is blocking this.

      But I have removed all those types of links from the email only thing really effected is add to calendar button which now link direct to event instead of actually adding the event to calendar.

      I will have to find a solution for this but for now you should be able to send emails.

    • By: KC03062 Jan 25,2017 AT 7:02PM - Posted 3 years ago - #25464

      Ok, thank you. Let me know if you find an alternative solution. If I update eventOn I will lose your updates you made?

    • By: KC03062 Jan 25,2017 AT 7:13PM - Posted 3 years ago - #25465

      I’m still receiving the email….

    • By: KC03062 Jan 25,2017 AT 7:14PM - Posted 3 years ago - #25466

      oops. I mean I’m still NOT receiving the email with ticket and qr code. I thought you said you found temporary solution?

    • By: KC03062 Jan 26,2017 AT 5:28AM - Posted 3 years ago - #25499

      Did you test it because I’m not getting emails with ticket still?

    • By: Ashan Perera Jan 26,2017 AT 10:13AM - Posted 3 years ago - #25539

      probably need to clear your cache i just placed an order and got the emails just fine

      Capture

      Capture

      Cheers mate!

    • By: KC03062 Jan 26,2017 AT 12:31PM - Posted 3 years ago - #25548

      uggh… I cleared my cache and still nothing. I’m getting the order confirmation from woocommerce but not eventon with ticket. i’ve checked spam folder. nothing

    • By: KC03062 Jan 26,2017 AT 12:38PM - Posted 3 years ago - #25550

      oops. i wasn’t completing the order in woocommerce… is there a way to automate that.?

    • By: Ashish Rai Jan 29,2017 AT 9:59PM - Posted 3 years ago - #25894

      You will need to use third-party plugins like the one below:

      https://wordpress.org/plugins/woocommerce-autocomplete-order/

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