Ticket #30701 Public

• Best,

  We are using the plugin extensively. It’s great! But we have found a problem that I can’t figure out.

  The add_eventon_list is showing all months execpt for the month: MAY. So he is not showing May 2017. but when I increasse the number of months he is showing may 2018… Do you have any idea how this can be ?

  Thanks

  BY: Marco van Maanen - Mar 9,2017 AT 12:42AM - 3 years ago
• • By: infotainerdave Mar 9,2017 AT 4:47AM - Posted 3 years ago - #30718

    Please send us wp-admin access to your site as a private message for us to further assist your situation.

  • By: Ashish Rai Mar 10,2017 AT 5:26AM - Posted 3 years ago - #30836

    You have a very unique installation of wordpress.

    So, please disable all other plugins, change theme to default WP theme temporarily, and check once.

  • By: infotainerdave Mar 15,2017 AT 7:19PM - Posted 3 years ago - #31369

    very bizarre!

    Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    Notes for Ashan

    You can create a page with the main calendar on it and you can jump month to May but in event list it simply doesn’t show- I got nothing

  • By: Ashan Perera Mar 16,2017 AT 10:11AM - Posted 3 years ago - #31420

    Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

  • By: Ashan Perera Mar 17,2017 AT 1:19PM - Posted 3 years ago - #31527

    

    There are some issues going on in yur site please address those first

  • By: Marco van Maanen Mar 17,2017 AT 1:26PM - Posted 3 years ago - #31530

    thanks, this is taken care off..

    It’s running again.

    Greets,

    Marco.

  • By: Ashish Rai Mar 19,2017 AT 9:17AM - Posted 3 years ago - #31621

    HI Marco,

    Please test once by installing twenty seventeen WP default theme.

    Let us know how that goes.

  • By: Marco van Maanen Mar 20,2017 AT 1:46AM - Posted 3 years ago - #31647

    He Ashish,

    we have tested it with the new theme but that one whas alsow not working.

    Greets,

    Marco.

     

  • By: Ashan Perera Mar 21,2017 AT 8:17AM - Posted 3 years ago - #31790

    I believe there is some sort of a script that strips out the may month info. THink hard have you added something like this in the past that you have forgotten about?

    I would like for you to perform the below test.

    Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

  • By: Marco van Maanen Mar 30,2017 AT 4:14AM - Posted 3 years ago - #32754

    Best,

    There are no custom codes or scripts that strip out this month..
    There is alsow no logich to this to do so.

    We alsow did the tests that are mentiont in the documentation.
    But there where no errors what so ever…

     

     

  • By: Ashan Perera Mar 30,2017 AT 11:04AM - Posted 3 years ago - #32814

    Marco, to be honest my friend i did bunch of tests on yoru site and nothing revealed me whats going on. So i am as clueless as you are. Do i have permission to deactivate your plugins and change themes?

  • By: Marco van Maanen Apr 4,2017 AT 3:07AM - Posted 3 years ago - #33157

    Best,

     

    You have permission to deactivate the plugins.
    This is a full copy from the live site to found out what the problem is.

    Greets,
    Marco

  • By: infotainerdave Apr 4,2017 AT 3:21AM - Posted 3 years ago - #33159

    seems to display may now

  • By: Ashan Perera Apr 4,2017 AT 9:05AM - Posted 3 years ago - #33198

    Did you deactivate any pliugin in the customer site Dave? or did may start working all of sudden?