Ticket #22424 Public

Notification to user when event is declined - Action User

Is there a way to automate an email to users when their event has been declined with the action user extension?

BY: mrrini - Jan 5,2017 AT 7:20AM - 3 years ago
    • By: Ashish Rai Jan 8,2017 AT 5:50AM - Posted 5 years ago - #22713

      There is no automatic way for this at the moment.

      But I think it is useful function so I will make your ticket a feature-request. The function will be added in future update.

    • By: Rem5962 Mar 18,2018 AT 7:27AM - Posted 4 years ago - #69772

      Yes. Also with a possible to configure the email message to explain why event has been declined.

      Thank you.

    • By: Maxim Rusakov Apr 18,2018 AT 4:54AM - Posted 3 years ago - #73526

      What to do with tickets if they are sold?
      if the event is 3-rd party organiser, we need to start chain
      – inform customers who have purchased ticket by e-mail
      – inform on site, rules of the refund
      – get some penalties from event organiser (because you have loses on refunded card transactions)

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