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405588

one seat not coming off with a whole booking

We have got a random glitch that every now and again on an order 1 seat is not coming off the map with all the rest in the order. all our plugins are up to date. when orders come in they all complete so that is happening and it is just one seat.

We are getting panicked emails especially over the weekend when people can see one of their seats in the sets they booked still online an bookable

BY: Lauren Prentice - Mar 23,2026 AT 2:30AM - 1 day ago
    • Artem Mar 23,2026 AT 6:45AM - Posted 1 day ago - #405612

      Hello,

      The latest version of Tickets is 2.5.3. Could you update?

      Please also note that all your events are Processing, but they should be Completed.

      So could you go to EventON > Tickets > Checkout > Enable auto complete ticket orders.

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