PDFer compatibily with woocommerce 3.6.4

125581

PDFer compatibily with woocommerce 3.6.4

Hi,

After updating Woocommerce to last version 3.6.4… it seems that there is problem…

The email tickets are not sent at all
The completed order notification also is not sent. When we try to resend, it keeps running and finnaly stops and not sending nothing… not from woocommerce order page and also not from Event tickets page.

Please fix ASAP… VERY URGENT… My site is Live and I’m selling a lot of tickets by day. Real big problem….
I have to disable pdfer plugin to be able at least to send tickets by email (with no attachment)

By advance, thank you

BY: albert amar - Jun 4,2019 AT 11:28PM - 5 years ago

- Artem Jun 5,2019 AT 3:58AM - Posted 5 years ago - #125653
  Hello,
  
  Everything is working on our test server http://dev2.myeventon.com/events/16633
  
  Please send us wp-admin access to your site as a private message for us to further assist your situation.
- albert amar Jun 5,2019 AT 8:04AM - Posted 5 years ago - #125720
  Hi,
  
  Thank you for your answer… Exact, woocommerce 3.6.4 has nothing to do with it.
  I have tested and its works…. but not working on my LIVE site..
  
  My Live site is https:// . means SSL…
  
  Is that could be the problem?
- Artem Jun 6,2019 AT 5:38AM - Posted 5 years ago - #125821
  Could you please try to install https://wordpress.org/plugins/really-simple-ssl/? And also check https://wordpress.org/plugins/wp-mail-smtp/. Maybe there is a problem with server’s mail() functionality.
  
  Please also try to follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file.
- albert amar Jun 27,2019 AT 6:17AM - Posted 5 years ago - #128793
  Hi,
  
  There is not any problem of SMTP…. when PDFer is disabled.. everything works fine and tickets are sent inside email as usual.
  
  When Pdfer is enabled: The tickets are not sent at all !!!!
  
  After checking deeply, I have checked by disabling all the plugins…. and re-abled them one by one….
  
  It seems the Addon PDFer has conflit with WP bakery page Builder… I have tried with many version from 5.7 to the last 6.0.3… same problem.
  
  Please try to fix urgently
  
  Best regards
- albert amar Jun 27,2019 AT 7:00AM - Posted 5 years ago - #128795
  Hi,
  
  Important information: This issue is only when Eventon Seats is enabled…
  
  it works fine when there are no seats
- Artem Jun 27,2019 AT 9:49AM - Posted 5 years ago - #128819
  May I access your website?

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON

ActionUser Plus Addon

Earn revenue when your customers submit events

EventON ActionUser Plus addon can help you to charge your customers for event submissions using its cool level-based submission forms.

Learn More

Ticketing Addon Bundle

Our complete ticket addons suite for less

EventON Ticketing bundle can help your calendar be the best ticket system with its 4 amazing feature-rich addons.

Learn More

Yearly View Addon

All New Yearly View Addon for EventON

Show all your events from an entire year all in one place using yearly view addon for eventON.

Learn More