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25064

Ticket #25064 Public [Closed]

Pending Payment

Hello, before anything I want to say that your plugin is amazing and you are doing a wonderful job.

My problem is that even though I bought the plugin two years back, I wanted to download the new version and to my surprise it says that the order has not been paid and the payment is due. Therefore nothing available for download.

Thank you in advance.

BY: wwebgr - Jan 24,2017 AT 8:31AM - 3 years ago
    • By: wwebgr Jan 24,2017 AT 8:33AM - Posted 3 years ago - #25066

      Sorry, I forgot to mention that I am talking about the “Daily View” addon. The plugin can be downloaded through themeforest!

    • By: Ashish Rai Jan 24,2017 AT 8:50AM - Posted 3 years ago - #25072

      Hi,

      We are glad you like our plugin.

      About the addon, we do not sell it through codecanyon.

      You should download it from our site instead:

      http://www.myeventon.com/my-account/

    • By: wwebgr Jan 24,2017 AT 9:20AM - Posted 3 years ago - #25082

      Yes I know, I am talking about your website. Sorry for the confusion.

      Added an image to show you.

    • By: Ashish Rai Jan 24,2017 AT 9:23AM - Posted 3 years ago - #25087

      ok.

      I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: wwebgr Jan 24,2017 AT 9:25AM - Posted 3 years ago - #25088

      I will be waiting. Thank you Ashish, have a nice day!

    • By: Ashan Perera Jan 24,2017 AT 10:32AM - Posted 3 years ago - #25117

      Can you send us approved paypal transaction page screenshot because in our system this is showing as the payment has never gone through.

    • By: Ashan Perera Jan 24,2017 AT 11:01AM - Posted 3 years ago - #25133

      This is for the order ID 7216 your previous screenshot was for order ID 7008.

      Which was placed from account mendrinos.nikolaos@gmail.com so you need to login from the correct acccount

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