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31094

Ticket #31094 Public

Photo quality and resize

  • Hi,

    I have just managed to add the event cal to our home page, the way I want it (using the masonry style).
    The photos look good in the pop up window, but don’t look so good in the tiled version of the calendar.
    Is there a preferred size or something I can do to optimize the way they are displayed?
    Thanks

    BY: thepulpo - Mar 13,2017 AT 4:18PM - 3 years ago
    • By: Ashish Rai Mar 13,2017 AT 8:13PM - Posted 3 years ago - #31106

      Your image is much smaller than your intended display dimension.

      http://roseroom.nyc/wp-content/uploads/2017/03/carteblanche-300×200.jpg

      So, when the image is enlarged to cover the space, it loses the quality.

      So, upload a larger image.

    • By: thepulpo Mar 13,2017 AT 8:15PM - Posted 3 years ago - #31108

      Thanks for you prompt answer.

      I noticed that wordpress uses the thumbnail information to generate the image. If you check on the event, you will notice that the images I have uploaded are big.
      This has been puzzling me all day!

      Thanks

    • By: infotainerdave Mar 13,2017 AT 8:26PM - Posted 3 years ago - #31112

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

    • By: Ashish Rai Mar 15,2017 AT 7:15AM - Posted 3 years ago - #31303

      Go to dashboard->settings->media and see if increasing the thumbnail dimension helps.

    • By: thepulpo Mar 15,2017 AT 1:09PM - Posted 3 years ago - #31355

      Thanks for your replies, A.

      The fix for the slider works! Thanks.

      Enlarging the size of the thumbnails did not work, any other idea?

      Thanks

      P

    • By: thepulpo Mar 17,2017 AT 9:21AM - Posted 3 years ago - #31495

      Hey A,

       

      Any updates on my photo issue? I changed the sizes for the thumbnails, but still have the same issue: image looks bad.

      Thanks

       

    • By: infotainerdave Mar 18,2017 AT 2:27AM - Posted 3 years ago - #31561

      we need admin access to diagnose and fix we can’t do anything without administrator access please change the user role

    • By: infotainerdave Mar 18,2017 AT 2:31AM - Posted 3 years ago - #31562

      http://roseroom.nyc/wp-content/uploads/2017/03/carteblanche-300×200.jpg

      that seems to be the image you are using for the tiled background- it is small and when blown up it would look blury (and it does) we need to get in there with admin rights to diagnose- I believe it is something simple to fix

       

    • By: infotainerdave Mar 18,2017 AT 2:33AM - Posted 3 years ago - #31564

      this is the image you are using for the tile
      http://roseroom.nyc/wp-content/uploads/2017/03/carteblanche-300×200.jpg

      and even tho it is the same event the slider is calling for
      http://roseroom.nyc/wp-content/uploads/2017/03/carteblanche.jpg

    • By: infotainerdave Mar 19,2017 AT 1:11AM - Posted 3 years ago - #31598

      gees I worked for 1 hour still can’t get it right

      I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

      For Ashan: to edit the upcoming events you go to pages and then edit the upcoming events page (and that is inserted into the home page) I think it is one of those 1 pager themes

      http://roseroom.nyc/wp-admin/post.php?post=14&action=edit

      you have a very large image in the slider and that same image looks to be changed in the tile view not sure if the tile view is calling the image to be a thumbnail or not I suspect so but I don’t know where to go to stop it from doing that

    • By: Ashan Perera Mar 20,2017 AT 9:44AM - Posted 3 years ago - #31693

      Appreciate your time on this Dave!

      so for the tiles we do use thumbnail view. And i can see that it looks blur in the tiles. what I would suggest at the moment for tiles is to increase the tile count to 3 so that the tiles does not need to be stretched out the image. I will see if we can implement a better solution for this in the next evenotn version

    • By: Ashan Perera Mar 20,2017 AT 9:50AM - Posted 3 years ago - #31699

      Ok so going back o what ashish said.

      Capture

      If you go to settings > media and change the medium image size ( that is the image sized used for tiles) if you increase this size it will make tile images look better. But keep in mind changes made here will only effect future image and not already cropped images.

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