Ticket #25196 Public [Closed]

• Hello,

  When I try to update the EventOn plugin from v2.3.23, I get an error:

  “An error occurred while updating EventON: The package could not be installed. The package contains no files.”

  I attempted to delete the existing plugin and install the new version afresh, however, all of my information was erased – and I had to restore the website completely from a backup.

  Can you tell me if this is an issue with the plugin, package, or updater? Or a compatibility issue with the theme? Not sure what to do or how to procceed.

  The add-on plugins also will not update.

  Please advise. Thank you!

  Cheers,
  Derek

  BY: derekbritton - Jan 24,2017 AT 5:10PM - 3 years ago
• • By: infotainerdave Jan 24,2017 AT 5:29PM - Posted 3 years ago - #25198

    there are a few problems with the update- but deleting the plugin would not cause you to lose events for example or anything else

     

    you have to do a manual update see the second option here http://www.myeventon.com/documentation/update-eventon/

  • By: derekbritton Feb 21,2017 AT 10:13AM - Posted 3 years ago - #28797

    Thank you – I took care of this, finally! Worked well. 🙂