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25196

Ticket #25196 Public [Closed]

Plugins won't update

Hello,

When I try to update the EventOn plugin from v2.3.23, I get an error:

“An error occurred while updating EventON: The package could not be installed. The package contains no files.”

I attempted to delete the existing plugin and install the new version afresh, however, all of my information was erased – and I had to restore the website completely from a backup.

Can you tell me if this is an issue with the plugin, package, or updater? Or a compatibility issue with the theme? Not sure what to do or how to procceed.

The add-on plugins also will not update.

Please advise. Thank you!

Cheers,
Derek

BY: derekbritton - Jan 24,2017 AT 5:10PM - 5 years ago
    • By: infotainerdave Jan 24,2017 AT 5:29PM - Posted 5 years ago - #25198

      there are a few problems with the update- but deleting the plugin would not cause you to lose events for example or anything else

       

      you have to do a manual update see the second option here http://www.myeventon.com/documentation/update-eventon/

    • By: derekbritton Feb 21,2017 AT 10:13AM - Posted 5 years ago - #28797

      Thank you – I took care of this, finally! Worked well. 🙂

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