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213987

Ticket #213987 Public [Closed]

Popup not showing pictures correctly

Hey there, the popup does not show the location image and location description correctly. Hope you can help me to fix that please?

The location image is just merged with the location description – making the description not readable. And the description is not centered, but floating on the left side. It really doesn’t look like it is intended to be.

Thanks in advance!

BY: Robert Amat Kreft - Jan 5,2021 AT 5:36AM - 2 years ago
    • By: Artem Jan 5,2021 AT 6:51AM - Posted 2 years ago - #213998

      Hello,

      Everything is exactly the way it should look like:

      Maybe it’s different from your side? Could you send us a screenshot?

    • By: Robert Amat Kreft Jan 5,2021 AT 7:43AM - Posted 2 years ago - #214003

      Thank you Artem for your reply. It looks the same for me. I really wonder if you can read the location description easily and if you think that the text floating right looks fine?

      I really like this plugin, but at some point it looks to me the developers were lazy or had no clue about design.
      Sorry, but in my opinion the plugin is too expensive to afford something like this…
      So I have two options now right? Disable the location image or put a lot of work in it to make it usable?

    • By: Artem Jan 5,2021 AT 7:56AM - Posted 2 years ago - #214008

      If you decided to enable “Show location information over location image (If location image exist)”, Location Image becomes a background image, so it needs to be a little more darker then usual since it becomes a container for text. We could add a constant dark background overlay but decided not to and give users to decide for themselves which overlay they want (or maybe nothing at all).

      I can change this with custom CSS code. Just let me know how do you want this to look like.

    • By: Robert Amat Kreft Jan 5,2021 AT 8:17AM - Posted 2 years ago - #214014

      Thank you Artem. I understand. Where do I disable “Show location information over location image (If location image exist)”? I was looking for something like this, but couldn’t finde it.

      And I came across something wierd: When editing a location the “Open location link in new window” button does not save. It reverts automatically and thus the link won’t open in a new window. Doesn’t matter how often I try and save it…. I’ve read that someone else had the same issue here, but I did’nt see the solution.

    • By: Artem Jan 5,2021 AT 10:59AM - Posted 2 years ago - #214039

       I was looking for something like this, but couldn’t finde it.

      You can find this by going to Edit Event > Location:

      …“Open location link in new window” button does not save. It reverts automatically and thus the link won’t open in a new window…

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Ashan Perera Jan 5,2021 AT 11:32AM - Posted 2 years ago - #214048

      Regarding open new window for location is it when you create a new event? Can you kindly tell me how I can replicate this ?

    • By: Robert Amat Kreft Jan 5,2021 AT 2:22PM - Posted 2 years ago - #214110

      Hey Ashan,
      it happens when I try to edit an already existing location. Then I can’t save “Open in new window”.

    • By: Robert Amat Kreft Jan 5,2021 AT 2:28PM - Posted 2 years ago - #214114

      And sorry again, but I can turn the button on and off for “Show location information over location image (If location image exist)” but nothing changes. Even after a hard refresh. It’ll show the location information over the location image no matter what…

    • By: Robert Amat Kreft Jan 5,2021 AT 2:35PM - Posted 2 years ago - #214116

      here you see the bug with the location “open new window”: https://youtu.be/BxzOcArtEmU

    • By: Ashan Perera Jan 5,2021 AT 2:40PM - Posted 2 years ago - #214119

      Robert take a look at this https://www.loom.com/share/cc8440baaa7840c6ab2567614a2abeb7 it works for me. 

    • By: Robert Amat Kreft Jan 7,2021 AT 6:53AM - Posted 2 years ago - #214388

      Thank you Ashan. This is a work around and I can use it. But the bug still exists…

      – tuning on or off “Show location information over location image (If location image exist)”  changes nothing. Even after a hard refresh. It’ll show the location information over the location image no matter what… – Please tell me what do I do wrong here?

    • By: Artem Jan 7,2021 AT 7:57AM - Posted 2 years ago - #214416

      Thank you for the message. I am going to contact Ashan about this issue.

    • By: Ashan Perera Jan 8,2021 AT 4:54PM - Posted 2 years ago - #214693

      I see the issue. thank you Robert and artem. Here is the patch fix for this.

    • By: Robert Amat Kreft Jan 14,2021 AT 6:43AM - Posted 2 years ago - #215997

      Thank you!

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