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26781

Ticket #26781 Public

Problem after updating eventon / admin area

  • Hello everybody,

    after updating EventOn to the last version…. my admin area is broke…. so only the code:

    <head>
    </head>
    <body>
    </body>
    
    is popping up. so please help me.
    The eventon plugin is at the moment deactivated.
    Best from germany
    Moritz
    BY: Wienerwald - Feb 4,2017 AT 4:23AM - 3 years ago
    • By: infotainerdave Feb 4,2017 AT 4:25AM - Posted 3 years ago - #26782

      where do I go to log in?

      http://medienevents.com/wp-admin/ is not working

    • By: Wienerwald Feb 4,2017 AT 4:58AM - Posted 3 years ago - #26786

      http://www.medienevents.com/page/wp-admin/

    • By: infotainerdave Feb 4,2017 AT 5:07AM - Posted 3 years ago - #26789

      OK

      Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

       

      why? because you have single events activated and when I tried to activate eventon core I get a white screen

      single events addon is now apart of eventon core- so we need to go into ftp (or you can) and delete single events because having both eventon core and single events activated causes a really big problem- (1 being the white screen)

    • By: infotainerdave Feb 4,2017 AT 7:10AM - Posted 3 years ago - #26791

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

    • By: Ashish Rai Feb 5,2017 AT 3:17AM - Posted 3 years ago - #26843

      I am not finding the domain using the ftp info you provided and there are also none of our plugin installed anywhere. so, this does not look like it is caused by our plugin.

      Please contact your host and ask them to look into this

    • By: Wienerwald Feb 5,2017 AT 3:27PM - Posted 3 years ago - #26883

      sorry…. its still not working…..

    • By: Wienerwald Feb 6,2017 AT 11:55AM - Posted 3 years ago - #26994

      Hey Guys, i still waiting for HELP!

      Tomorrow 10 am (Europe Time) i have an appointment with my costumer. If its not working i get kicket out of the job and some contractual penalty!

      So HELP ME!

    • By: Ashish Rai Feb 7,2017 AT 9:28AM - Posted 3 years ago - #27115

      Please provide the purchase license, your envato username & envato API key so that I can install the new version for you.

    • By: Ashan Perera Feb 7,2017 AT 1:38PM - Posted 3 years ago - #27180

      Moritz,

      Capture

      This is what I see on your debug.log nothign from eventon. We have ton of useful documentation that could have helped you with DIY guide to fix issues if you were in time rush at http://www.myeventon.com/documentation/

      So i logged in to your site eventon works fine http://www.medienevents.com/page/ajde-test/ no errors on admin area.

      Also you are running an old eventon version which need updated! Anyways if you have issues again update eventon to latest version

       

      http://www.myeventon.com/documentation/update-eventon/

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