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23591

Ticket #23591 Public

Problem of transfer of link

Hi,

When someone create a new event about Padel Club Lyon, like the last one the good lyon is :
http://padelmagazine.fr/events/le-padel-club-3/

When someone receive an alerte email about the new event in Padel Club Lyon, they fall on :
http://padelmagazine.fr/events/padel-club-de-lyon/

So there is a wrong link on the alert message we receive.

Hope you understand 🙂
Franck

BY: franckbinisti - Jan 16,2017 AT 10:37AM - 3 years ago
    • By: infotainerdave Jan 16,2017 AT 7:23PM - Posted 3 years ago - #23625

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patient and thank you for being a eventon customer!

    • By: franckbinisti Jan 17,2017 AT 2:56AM - Posted 3 years ago - #23655

      Ok Thanks. I wait his reply. Franck

    • By: Ashan Perera Jan 17,2017 AT 10:28AM - Posted 3 years ago - #23747

      All the new event emails have the same event link?

    • By: franckbinisti Jan 24,2017 AT 7:24AM - Posted 3 years ago - #25036

      No, not all. For example today i have a new event with this link :
      http://padelmagazine.fr/events/tennis-club-ecully-2/

      But i received this link by email :
      http://padelmagazine.fr/events/tennis-club-ecully/

      It’s 2 diferents events because it’s not the same date…. But each time the organizer add a new event with the same mention excpt the date, people receive this link
      http://padelmagazine.fr/events/tennis-club-ecully/

      And not for example :
      http://padelmagazine.fr/events/tennis-club-ecully-2/

      Do you understand ?

       

    • By: Ashan Perera Jan 24,2017 AT 10:50AM - Posted 3 years ago - #25128

      I am assuming you are talking about our subscriber addon. If so there should be  no reason why it should use a wrong event ID. Unelss you have other plugins that alter the URLs that are generated. You can try this http://www.myeventon.com/documentation/how-to-find-if-an-issue-is-coming-from-eventon/ to see if any other plugn you are using is causing this conflict.

    • By: franckbinisti Jan 24,2017 AT 1:33PM - Posted 3 years ago - #25165

      I did everything… But i don’t understand why i have this problem only when someone add the same type of event. For example : If somebody add 2 events with the same name
      PARIS event (but with a date of first january)
      And another one
      We have this URL => www.padelmagazine.fr/parisevent
      PARIS event (with the date of first of february)
      We have this URL => www.padelmagazine.fr/parisevent-2

      But my mail, the ssbsriber receive 2 time the same link :
      We have this URL => www.padelmagazine.fr/parisevent

      We i go to the back office i have the new event and a good URL. So the problem is only by mail.  I do everything. And it doesn’t work….

    • By: Ashan Perera Jan 25,2017 AT 11:11AM - Posted 3 years ago - #25396

      Yes that is very frustrating and I can understand and I am here to help you resolve this.

      Can you please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

    • By: franckbinisti Jan 30,2017 AT 3:17AM - Posted 3 years ago - #25915

      IT’s not working again.  🙁

      I reveive the email with inside the good information but the link go to the wrong link…

    • By: Ashan Perera Jan 31,2017 AT 11:32AM - Posted 3 years ago - #26236

      Capture

      I think this issue is more related to your wordpress setup than subscriber addon. take a look at the above event they both have same URL

      http://padelmagazine.fr/events/t-c-vignal/

      I dont know what plugins or what you did to hack wordpress into allowing same URL but 2 events should not have same slug.

    • By: franckbinisti Jan 31,2017 AT 3:01PM - Posted 3 years ago - #26282

      Sorry but i did nothing. :((
      All these problems come since the map problem i got before.
      I switch off all the plugun and swith on… And i had many problems after. Now everythink is ok except that.
      i changed the URL.

       

    • By: Ashan Perera Feb 14,2017 AT 8:58AM - Posted 3 years ago - #27938

      I am not really sure whats going on my friend – to be honest. I have not seen anything like this before. I really think there is something in your site that is effecting this. You can try couple of things here that i would do;

      install a fresh wordpress copy and install eventon with default wordpress theme and try the same thing and see if the URLs go wrong still. It might also be your theme thats doing the redirect. So try that on fresh copy and see what happen.

    • By: franckbinisti Feb 23,2017 AT 4:12AM - Posted 3 years ago - #29054

      I did it… But i have yet the problem.
      Look this link :

      I have the new event on the same page of older…

      http://padelmagazine.fr/events/lou-tennis-padel/

      or

      http://padelmagazine.fr/events/tennis-club-du-mas/

      So i have this problem everywhere. I refresh everything.

      what can i do more ?

      Don’t forget everythink work until the problem of i got few weeks ago. Since this time i have this problem.

    • By: Ashan Perera Feb 23,2017 AT 10:50PM - Posted 3 years ago - #29172

      So the link you sent me it also using your other theme. Can you please try fresh wordpress install with default wordpress theme and then try to recreate issue and send login infor us to that as well.

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