Problems downloading csv
Hi!
When I download csv through an eventon event, and it is from a product with variations, the column of variation shows "variation" instead of the variation chosen by the clients.
It starts happen when we updated eventon plugin.
Eventon plugin version 5.0.9
Wordpress 6.9.4
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Apr 22,2026 AT 6:47AM -
Posted 1 month ago
- #406944
Hello,
Did you create variations by following this guide:
https://docs.myeventon.com/documentations/set-variable-prices-tickets/
Or by using Variations add-on:
https://www.myeventon.com/addons/ticket-variations-options/
Could you also send us a screenshot of this:
…the column of variation shows ”variation”…
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Apr 23,2026 AT 1:02AM -
Posted 1 month ago
- #406986
I create variations using the first method, through woocommerce products.
Screenshot:
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Apr 23,2026 AT 10:14AM -
Posted 1 month ago
- #407005
Thank you for your messages!
I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!
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Apr 25,2026 AT 9:31PM -
Posted 1 month ago
- #407057
If you look closely at the CSV column name, Variation is showing as the ”ticket type” it does not show variation options. For WC based variations, there has never been code to show selected variation types, if you use our Variations and Options addon ––
those variation options will show in the CSV file properly.
We will pass this over to get this feature developed in the future updates — to support variation values for WC based variations.
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May 4,2026 AT 6:44AM -
Posted 1 month ago
- #407360
I´m making variations this way til i started working here, and always, repeat, ALWAYS, works fine this way without variations addon.
I download now a csv file for other event i know that showed variations properly, and still works fine, so the previous explanation it´s not good.
This started to happen when i updated eventon addon, i don´t know if it´s casuality or not, i can´t understand why old events that doesn´t have problems still show variations right but, please take a look to the attached file.
In this case, variations are ”con copa” ”sin copa”.
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May 6,2026 AT 3:11AM -
Posted 1 month ago
- #407423
Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.
I would like to check the event with ”con/sin copa”.
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May 9,2026 AT 7:22PM -
Posted 1 month ago
- #407508
Hello there, as far as we can tell in the code, there has never been the selected (WC based) variation values passed into the variations column. — because you could have 1 or more variation types. If you look at the code, the Ticket Type column pass values Normal or Variation.
I am not sure how this showed a selected value before. Do you think it was after updating EventON to new version caused this or is it EventON Tickets addon?
We are not trying to upsell you addons, we are just saying code to show the WC based variation values in CSV file was never there.
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May 14,2026 AT 12:00AM -
Posted 4 weeks ago
- #407609
If you want to take a look to code, this worked, ans still working fine with variations –> https://tierra-astur.com/eventos/espicha-especial-mercau/
As i said in my first message, problem started when eventon has benn updated.
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May 14,2026 AT 12:05PM -
Posted 3 weeks ago
- #407628
Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.
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May 15,2026 AT 12:51AM -
Posted 3 weeks ago
- #407633
We don´t feel comfortable sharing our credentials. It´s possible to explore another solution?
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May 15,2026 AT 1:29AM -
Posted 3 weeks ago
- #407644
Can you create a clone website and then send us the credentials?
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Apr 22,2026 AT 6:47AM -
Posted 1 month ago
- #406944
