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My client website has the tickets and QR codes add-ons. They recently discovered the QR code checkin process was giving a 404 error code.
I checked and discovered that someone on their team had deleted the original checkin page we created for them. I recreated the page, reset it as the QR code checkin page in your settings, but its a blank page. Is there some shortcode I need to add into the page?
Please advise.
- Sep 8,2023 AT 11:08AM - 2 months agothe shortcode you want on the page is
[evo_checking_page]
copy and paste that into the html part of the editor (not the visual so that you don’t copy additional code from this helpdesk)
also in myeventon>>>>settings>>>>>qr code
QR Code Check-in page set it to the new page
you may need to resave your permalinks
but in myeventon>>>settings>>>>qr code you need to set the page that the shortcode is on
after that- try resaving your permalinks and then do some test scans-
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.