QR code check in issues
My company is using the QR code add-on for the events we’re having this weekend. I used the coding provided to create a check-in page but it doesn’t appear to be loading nor does manually entering the ticket ID to check in works.
- Oct 9,2020 AT 8:52AM - 4 years ago-
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Oct 9,2020 AT 10:17AM -
Posted 4 years ago
- #199809
Hello,
Could you update Tickets add-on to 1.8.6? After the update could you make a couple of test orders so we can check them here: https://dream.org/wp-admin/edit.php?post_type=shop_order
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Oct 9,2020 AT 11:36AM -
Posted 4 years ago
- #199823
Just updated the add-on, the page still doesn’t seem to load for me
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Oct 9,2020 AT 12:38PM -
Posted 4 years ago
- #199841
It seems to be working for me:
https://dream.org/wp-admin/post.php?post=3001&action=edit
Could you check?
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Oct 9,2020 AT 2:03PM -
Posted 4 years ago
- #199861
I can access the ticket info. I just haven’t been able to check-in using the QR code nor does entering the ticket ID number in the check-in box work.
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Oct 12,2020 AT 1:55AM -
Posted 4 years ago
- #199986
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Oct 14,2020 AT 10:28AM -
Posted 4 years ago
- #200343
Okay thank you! I tried manually checking in guests over the weekend by looking up the ID # and clicking the option next to their name and noticed that wasn’t working as well because the Checked would revert.
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Oct 14,2020 AT 1:13PM -
Posted 4 years ago
- #200387
Hey Chaz,
We appreciate the patience.
We have identified that issue and we are working closely on solving it. We appreciate the patience, issues do take just some time to get shorted out.
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Oct 21,2020 AT 8:26AM -
Posted 4 years ago
- #201224
Hey, I was just checking in to see how the progress is on the issue. Let me know if you need any help on my end!
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Oct 21,2020 AT 12:20PM -
Posted 4 years ago
- #201275
Hey Chaz,
Thank you for the patience.
We are working on it to get it solved out, unfortunately it does take a little bit more time than it should, but we are on track on providing a solution.
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Oct 27,2020 AT 8:48AM -
Posted 4 years ago
- #202495
It’s all good! Do you guys have an estimated date of when you’d have an update on the fix?
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Oct 28,2020 AT 1:47AM -
Posted 4 years ago
- #202660
We are sorry for the delay. Could you update Tickets add-on to 1.8.7?
I logged-in to your worpdress.com account but dream.org shows an empty page. Could you check?
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Oct 28,2020 AT 8:27AM -
Posted 4 years ago
- #202830
There was an issue with plugins breaking the website. It seems to be back in order now
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Oct 28,2020 AT 12:46PM -
Posted 4 years ago
- #202909
Hey Chaz,
So do you need any other help from us, or all good to go?
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
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Oct 29,2020 AT 7:58AM -
Posted 4 years ago
- #203043
Yes I still need help getting the check-in system to work. I was explaining that the site is back up after an irrelevant issue.
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Oct 30,2020 AT 2:23AM -
Posted 4 years ago
- #203198
Hey Chaz,
have you updated the plugin as requested, do you run all the latest versions?
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Oct 30,2020 AT 7:26AM -
Posted 4 years ago
- #203261
All the plugins are up to date
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Oct 30,2020 AT 12:10PM -
Posted 4 years ago
- #203350
It seems to be working now. I can load https://dream.org/wp-admin/post.php?post=3002&action=edit:
Could you try if QR Code works?
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Oct 30,2020 AT 2:40PM -
Posted 4 years ago
- #203356
I can check in with that link but clicking the check-in button in the Event RSVPs list and/or scanning the QR code doesn’t work
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Nov 2,2020 AT 2:48AM -
Posted 4 years ago
- #203518
Are you referring to Edit Even > RSVP > View Attendees:
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Nov 2,2020 AT 9:13AM -
Posted 4 years ago
- #203589
I’m referring to Admin > Event > All Event RSVPs where it shows me the check-in button.
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Nov 2,2020 AT 9:13AM -
Posted 4 years ago
- #203590
Also scanning the QR code brings up a blank page
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Nov 2,2020 AT 9:14AM -
Posted 4 years ago
- #203591
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Nov 2,2020 AT 4:13PM -
Posted 4 years ago
- #203677
so the checkin button seems to be working for me.
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Nov 2,2020 AT 4:15PM -
Posted 4 years ago
- #203680
I think it was your divi builder is what was messing with the page. it is working now.
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Nov 3,2020 AT 8:42AM -
Posted 4 years ago
- #203815
It seems to work on my end now too! What was the workaround you guys found for the builder?
Right now the only issue I’m still facing is checking in guests in the All Events RSVP pages. It goes green, but if you exit the page and load it again or refresh, it reverts back. I know it’s nothing much since the other forms of check in work now, but I was wondering if I was supposed to be able to just click check-in on those pages.
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Nov 9,2020 AT 2:19AM -
Posted 4 years ago
- #204647
We are sorry for the delay.
It seems to work on my end now too! What was the workaround you guys found for the builder?
It seems that Ashan removed Divi elements from the page by changing the edit mode to Default.
Right now the only issue I’m still facing is checking in guests in the All Events RSVP pages. It goes green, but if you exit the page and load it again or refresh, it reverts back. I know it’s nothing much since the other forms of check in work now, but I was wondering if I was supposed to be able to just click check-in on those pages.
I’ve contacted Ashan about this one. As a temporary solution could you go to Edit Event > RSVP > View Attendees > Check-in there.
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Dec 30,2020 AT 2:10PM -
Posted 4 years ago
- #213426
Thank you this will be addressed in the version 2.6.13 of RSVP addon.
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Oct 9,2020 AT 10:17AM -
Posted 4 years ago
- #199809
