CYBER WEEK

35% OFF ADDONS CODE EVOCYBER2020

X
199793

Ticket #199793 Public

QR code check in issues

  • My company is using the QR code add-on for the events we’re having this weekend. I used the coding provided to create a check-in page but it doesn’t appear to be loading nor does manually entering the ticket ID to check in works.

    BY: Chaz Lutz - Oct 9,2020 AT 8:52AM - 3 weeks ago
    • By: Artem Oct 9,2020 AT 10:17AM - Posted 1 month ago - #199809

      Hello,

      Could you update Tickets add-on to 1.8.6? After the update could you make a couple of test orders so we can check them here: https://dream.org/wp-admin/edit.php?post_type=shop_order

    • By: Chaz Lutz Oct 9,2020 AT 11:36AM - Posted 1 month ago - #199823

      Just updated the add-on, the page still doesn’t seem to load for me

    • By: Artem Oct 9,2020 AT 12:38PM - Posted 1 month ago - #199841

      It seems to be working for me:

      https://dream.org/wp-admin/post.php?post=3001&action=edit

      Could you check?

    • By: Chaz Lutz Oct 9,2020 AT 2:03PM - Posted 1 month ago - #199861

      I can access the ticket info. I just haven’t been able to check-in using the QR code nor does entering the ticket ID number in the check-in box work.

    • By: Artem Oct 12,2020 AT 1:55AM - Posted 1 month ago - #199986

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Chaz Lutz Oct 14,2020 AT 10:28AM - Posted 1 month ago - #200343

      Okay thank you! I tried manually checking in guests over the weekend by looking up the ID # and clicking the option next to their name and noticed that wasn’t working as well because the Checked would revert.

    • By: Basilis Kanonidis Oct 14,2020 AT 1:13PM - Posted 1 month ago - #200387

      Hey Chaz,

      We appreciate the patience.

      We have identified that issue and we are working closely on solving it. We appreciate the patience, issues do take just some time to get shorted out.

    • By: Chaz Lutz Oct 21,2020 AT 8:26AM - Posted 1 month ago - #201224

      Hey, I was just checking in to see how the progress is on the issue. Let me know if you need any help on my end!

       

    • By: Basilis Kanonidis Oct 21,2020 AT 12:20PM - Posted 1 month ago - #201275

      Hey Chaz,

      Thank you for the patience.

      We are working on it to get it solved out, unfortunately it does take a little bit more time than it should, but we are on track on providing a solution.

    • By: Chaz Lutz Oct 27,2020 AT 8:48AM - Posted 1 month ago - #202495

      It’s all good! Do you guys have an estimated date of when you’d have an update on the fix?

    • By: Artem Oct 28,2020 AT 1:47AM - Posted 1 month ago - #202660

      We are sorry for the delay. Could you update Tickets add-on to 1.8.7?

      I logged-in to your worpdress.com account but dream.org shows an empty page. Could you check?

    • By: Chaz Lutz Oct 28,2020 AT 8:27AM - Posted 1 month ago - #202830

      There was an issue with plugins breaking the website. It seems to be back in order now

    • By: Basilis Kanonidis Oct 28,2020 AT 12:46PM - Posted 1 month ago - #202909

      Hey Chaz,

      So do you need any other help from us, or all good to go?

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

    • By: Chaz Lutz Oct 29,2020 AT 7:58AM - Posted 1 month ago - #203043

      Yes I still need help getting the check-in system to work. I was explaining that the site is back up after an irrelevant issue.

    • By: Basilis Kanonidis Oct 30,2020 AT 2:23AM - Posted 1 month ago - #203198

      Hey Chaz,

      have you updated the plugin as requested, do you run all the latest versions?

    • By: Chaz Lutz Oct 30,2020 AT 7:26AM - Posted 1 month ago - #203261

      All the plugins are up to date

    • By: Artem Oct 30,2020 AT 12:10PM - Posted 1 month ago - #203350

      It seems to be working now. I can load https://dream.org/wp-admin/post.php?post=3002&action=edit:

      Could you try if QR Code works?

    • By: Chaz Lutz Oct 30,2020 AT 2:40PM - Posted 1 month ago - #203356

      I can check in with that link but clicking the check-in button in the Event RSVPs list and/or scanning the QR code doesn’t work

    • By: Artem Nov 2,2020 AT 2:48AM - Posted 1 month ago - #203518

      Are you referring to Edit Even > RSVP > View Attendees:

    • By: Chaz Lutz Nov 2,2020 AT 9:13AM - Posted 1 month ago - #203589

      I’m referring to Admin > Event > All Event RSVPs where it shows me the check-in button.

    • By: Chaz Lutz Nov 2,2020 AT 9:13AM - Posted 1 month ago - #203590

      Also scanning the QR code brings up a blank page

    • By: Chaz Lutz Nov 2,2020 AT 9:14AM - Posted 1 month ago - #203591

    • By: Ashan Perera Nov 2,2020 AT 4:13PM - Posted 1 month ago - #203677

      so the checkin button seems to be working for me.

    • By: Ashan Perera Nov 2,2020 AT 4:15PM - Posted 1 month ago - #203680

      I think it was your divi builder is what was messing with the page. it is working now.

    • By: Chaz Lutz Nov 3,2020 AT 8:42AM - Posted 1 month ago - #203815

      It seems to work on my end now too! What was the workaround you guys found for the builder?

      Right now the only issue I’m still facing is checking in guests in the All Events RSVP pages. It goes green, but if you exit the page and load it again or refresh, it reverts back. I know it’s nothing much since the other forms of check in work now, but I was wondering if I was supposed to be able to just click check-in on those pages.

    • By: Artem Nov 9,2020 AT 2:19AM - Posted 3 weeks ago - #204647

      We are sorry for the delay.

      It seems to work on my end now too! What was the workaround you guys found for the builder?

      It seems that Ashan removed Divi elements from the page by changing the edit mode to Default.

      Right now the only issue I’m still facing is checking in guests in the All Events RSVP pages. It goes green, but if you exit the page and load it again or refresh, it reverts back. I know it’s nothing much since the other forms of check in work now, but I was wondering if I was supposed to be able to just click check-in on those pages.

      I’ve contacted Ashan about this one. As a temporary solution could you go to Edit Event > RSVP > View Attendees > Check-in there.

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON