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26286

Ticket #26286 Public

Recurring event not closing with "Stop selling tickets X minutes before event start"

Sometimes we have classes that repeat on multiple dates. The registration for all dates needs to close at the start of the first class date.

But when we have a repeating class using your ticket management add-on and the class is set to “Stop selling tickets X minutes before event start” only the first date turns off, not the repeating dates for that same event.

Is it possible to turn off ALL dates for a repeating event with this feature so we don’t have to do it manually?

Thanks!

Dawn
BY: dawn@newskywebsites.com - Jan 31,2017 AT 3:15PM - 3 years ago
    • By: infotainerdave Feb 1,2017 AT 7:03AM - Posted 3 years ago - #26397

      there is a new version of tickets just released a few days ago that may (or may not) fix your problem- I do recommend updating that

      there is also an update to the eventon core  and event lists (although I don’t think the events list is influencing your problem)

      I need to understand one thing however

      this event for example Quick Curve Ruler – #20

      runs on the 20th of Feb and repeats on the 6th of march

      why would you want to stop selling tickets to the 6th of march at the time when you stop selling tickets to the 20th of feb? that doesn’t make sense to me

       

    • By: dawn@newskywebsites.com Feb 1,2017 AT 7:34AM - Posted 3 years ago - #26407

      They don’t want people joining the class unless they are there from the start date. The class starts on Feb 20th and they don’t want people missing that date, then joining on March 6th. People would be confused starting the class after missing a full date.

      I hope that makes sense.

      It sounds like you are suggesting to update the plugin, but you don’t think that will fix the problem. Is that correct?

      Thanks

    • By: infotainerdave Feb 1,2017 AT 8:12AM - Posted 3 years ago - #26419

      oh ok so it is actually 1 event- the same people are going to each class and they have to go to the first in order to get to the second it is 1 event spanning over 2 dates, so they don’t need to be buy tickets  to the second class (as they should have already bought it in the first class)

       

      unfortunately the tickets are not set up for that- you would have to manually turn off sales for the second class

      In that case perhaps creating a repeat is not the best way to do it

      here is an alternative

      https://benfranklincraftswi.com/daves-test-page/

      scroll down to 22 sep- and this is your first class and then on the 28th is the second class- if you open the second class it has a button buy tickets- when clicked it takes you to the woocommerce product for the first event

      that button is added when creating the event (scroll down to the bottom  of https://benfranklincraftswi.com/wp-admin/post.php?post=11150&action=edit )

      now you have some redirect plugin in operation but you could link to the single events page of the first event (I am not 100% familiar with your redirect plugin or how to turn it off for that event and I didn’t want to play around with it)

      this way yes you are creating 2 events (or you could create 1 event copy the “view event” url and duplicate the event and paste the link into the button field and change the date/times)  also you wouldn’t have 2 places where they are buying tickets

      I am not sure if this is what you are after you can delete that button in

      myeventon>>>>settings>>>>>custom meta data and the second option is the tickets button you simply deactivate it

       

      So I am sorry if my solution isn’t what you are after I am sorry to say there is no was to turn off automatically the second repeats ticket sales – you could request a customization however

      For customization job, please fill up the customization request form and send us a request.

    • By: dawn@newskywebsites.com Feb 2,2017 AT 4:47PM - Posted 3 years ago - #26594

      I understand your work around. I’m just surprised there isn’t an easier, more automated option. Oh well. Thanks.

    • By: infotainerdave Feb 2,2017 AT 5:09PM - Posted 3 years ago - #26599

      RSVP is not currently set up for classes- more so for individual events

      or people would have it all in one event

      if you don’t want people going to the second course without going to the first one- then why advertise the second one? best to advertise it only in the first event

      in the 5th october  you would say this event has 2 courses the first being the 5th of october and the second being the 8th october (or whatever your dates are)

      Day 1: 5th october
      course details fdffdfdf

      Day 2: 8th October
      course details

      you would have that in the event details

      In the sub header of the event you could put in 5th & 8th of october
      make that 1 event rsvpable and not need to have the second event listed at all

       

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