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209638

Ticket #209638 Public [Closed]

Recurring Events

I have a recurring event on the 2nd & 4th Thursday in January, February and March. If I set it up weekly I am restricted to 4 repeats and if I set it up Monthly for the 2nd and 4th Thursday of each month it only displays the 2nd Thursday of each month. So neither of the options are working – why is the repeat restricted to 4 in weekly mode?

This along with all other issues after the recent upgrade are extremely annoying. We are trying to run a business and when things don’t work we lose money. Much more testing is required before these changes are rolled out to an existing user base.

BY: nicolaswhitham - Dec 1,2020 AT 4:17PM - 1 week ago
    • By: Kenneth Gathogo Dec 2,2020 AT 1:01AM - Posted 1 month ago - #209653

      Hi Nicolas,

      Here https://pasteboard.co/JD1TLk3.png is the patch fix which will be in version 3.0.6.

      Make sure your code look same as in the patch fix.

    • By: nicolaswhitham Dec 2,2020 AT 2:37AM - Posted 4 weeks ago - #209660

      Thank you – that works fine

    • By: Kenneth Gathogo Dec 2,2020 AT 3:09AM - Posted 4 weeks ago - #209661

      Hi Nicolas,

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

    • By: nicolaswhitham Dec 7,2020 AT 10:53AM - Posted 3 weeks ago - #210521

      There is still an issue with these recurring events.  If I setup an event starting on 11th Jan, 2021 with 12 repeats this should end 5th April, 2021 but it actually shows last event on 12th April.  Please advise.

    • By: Basilis Kanonidis Dec 7,2020 AT 2:44PM - Posted 3 weeks ago - #210541

      Hi Nicolas,

      do you calculate the difference on the months? So some months have less dates, etc, so the calculation cab e different.

    • By: nicolaswhitham Dec 8,2020 AT 12:36AM - Posted 3 weeks ago - #210596

      I am working on weeks not months and as far as I know all weeks have the same number of days.  I shouldn’t need to calculate anything to do with months.  If my event runs for twelve consecutive weeks on the same day of the week – it runs for twelve weeks.  So if I set the initial date 11-Jan-21 and set 12 weekly repeats the last date should be  05-Apr-21 but it is still listed on 12-Apr-21 which is the initial date plus 13 repeats.

    • By: Kenneth Gathogo Dec 8,2020 AT 2:17AM - Posted 3 weeks ago - #210613

      Hi Nicolas,

      Please send us wp-admin access to your site as a private message for us to further assist your situation.

    • By: Kenneth Gathogo Dec 9,2020 AT 2:09AM - Posted 3 weeks ago - #210806

      Hi Nicolas,

      We have agents from different parts of the world. Would you mind removing the country restriction temporarily until your issue has been fixed?

    • By: nicolaswhitham Dec 9,2020 AT 3:03AM - Posted 3 weeks ago - #210814

      I will but I don’t see why you need access – this is a fundamental issue which you can replicate on any site which has the EventOn plugin installed.  Kindly legt me know when this is done.

    • By: infotainerdave Dec 9,2020 AT 3:10AM - Posted 3 weeks ago - #210818

      Use the custom instead of the weekly view- thats more accurate

    • By: nicolaswhitham Dec 9,2020 AT 7:54AM - Posted 3 weeks ago - #210867

      That is a pretty lame work-around.  Why can this not be made to work as it has always wokred in the past – using the correct number of times we wish the event to reoccur?  With all these resources you have around the world it should not be that difficult.

    • By: Basilis Kanonidis Dec 10,2020 AT 2:28PM - Posted 3 weeks ago - #211146

      Hi,

       

      Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

    • By: nicolaswhitham Dec 11,2020 AT 1:22AM - Posted 3 weeks ago - #211194

      It is extremely unprofessional to remove features without notice (not to mention all bugs during the recent upgrade). This is a feature people will be dependent upon and will use not realising that it does not work as they expect. Then to claim it is not supported (even though all parameters are listed) will annoy a good many users who depend upon this for their business. I design many websites and promote this plugin to people who have a use for online event booking but with this kind of support I will no longer be in a position to do this going forward.

    • By: Artem Dec 14,2020 AT 4:23AM - Posted 2 weeks ago - #211470

      Answering this message Reply to: 210596

      If you’ll select Custom you’ll see that the first date is initial and doesn’t count as repeat:

      So everything is correct: original date + 13 weekly repeats.

      …unprofessional to remove features without notice…

      Could you elaborate more? What features are you referring to?

    • By: nicolaswhitham Dec 14,2020 AT 7:40AM - Posted 2 weeks ago - #211494

      The number of repeats required is 12 not thirteen, plus the original date that does not count. The event starts on 11th January, 2021 repeats for a further twelve weeks and ends on  5th April, 2021.

      See attachment top section which show show how the repeating event is setup.

      See attachment middle section which shows the frontend calendar where there are actually 14 events showing in total with an end date of 12th April, 2021 which is incorrect as that would be 13 repeats plus the original date.

      See attachment bottom section which is what I see when I change to custom setup – and guess what?  It is showing 13 events not 12, plus the original date.

      Something is seriously wrong. This did not happen before the upgrade – it worked as you attempted to describe above, initial date plus the number of repeats stated.  All I want is it to funtion as you describe and as it has always done in the past – inital date plus the number of repeats.

      Sorry I can’t make this any clearer.

    • By: nicolaswhitham Dec 14,2020 AT 7:45AM - Posted 2 weeks ago - #211496

      I suspect this may have something to do with February because if I setup the same thing with a start date of 1st March, 2021 with the same number of repeats it displays correctly.

    • By: Artem Dec 15,2020 AT 4:28AM - Posted 2 weeks ago - #211646

      Thank you very much for the explanation. https://banyanretreat.com/wp-admin/ leads to 404 page. How can I access wp-admin?

    • By: nicolaswhitham Dec 15,2020 AT 5:05AM - Posted 2 weeks ago - #211653

      I have lifted the country block temporarily – please try again

    • By: Artem Dec 15,2020 AT 12:25PM - Posted 2 weeks ago - #211693

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • By: Ashan Perera Dec 21,2020 AT 4:36PM - Posted 1 week ago - #212510

      Hi there Nicolas I have identified this issue there was a code error that created one more repeat. Here is the patch fix to resolve this.

      just need to change the operator to <

    • By: nicolaswhitham Dec 22,2020 AT 1:30AM - Posted 1 week ago - #212554

      Thank you this appears to work

    • By: Artem Dec 22,2020 AT 3:27AM - Posted 1 week ago - #212567

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

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