Repeating Events - Guest List vs. Attendee List
Hello, I have a problem with the reservation for recurring events.
the following situation:
a user has made a reservation for two events in the series.
2 participants are now displayed in the complete series and the name of the guest is also displayed in all events of the series. this is confusing because it is now not clear to others who is actually taking part.
if this user then cancels his participation in a third case, he will be shown both as a participant and as a cancelation. again, in all entries of the series.
i am of the opinion that there is an error here. if i have configured something incorrectly, i would be grateful for help.
my goal is to give participants the opportunity to register for individual dates in a recurring event. and this information should only be displayed in these dates and not in the entire series of dates.
many thanks and best regards
dennis
- Feb 2,2024 AT 5:48AM - 1 year ago-
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Feb 5,2024 AT 6:41AM -
Posted 1 year ago
- #339914
Hello,
Could you please update RSVP to 2.9.11?
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Feb 8,2024 AT 12:07PM -
Posted 1 year ago
- #340409
Hi,
thx for your fast answer!
I’m will update the version. IP Blocking should be disabled.
Best
Dennis
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Feb 14,2024 AT 4:59PM -
Posted 1 year ago
- #340987
Dennis, As artem mentioned kindly update to RSVP version 2.9.11 that should resolve this issue for you 🙂 and allow you to see correct guest list for each repeats.
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Feb 16,2024 AT 12:26AM -
Posted 1 year ago
- #341174
Hello again,
the version is 2.9.11 but it still doesn`t work correct.
After updating i created a new event (and deleted all old rsvps and events). At the backend (all event RSVPS section) it is shown correct. One reservation for a single date.
But on the frontend this information is shown in all the dates. I guess that the problem is related to the event_id.
repeating events all seem to have the same id.
each instance of the event should have its own (child) id.
e.g.
1000_1
1000_2there is no differentiation here, there is only one main id.
that is why i think the information cannot be displayed correctly.
but this is just a guess, i have not looked at the database structure
thank you very much for your efforts
best regards
dennis
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Feb 21,2024 AT 12:26AM -
Posted 1 year ago
- #341602
see video below on how to set up your event rsvp for repeating events
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Mar 2,2024 AT 5:57AM -
Posted 1 year ago
- #342844
Dear Dave,
Thank you so much!!! Now it‘s clear for me.
Best regards
Dennis
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Feb 5,2024 AT 6:41AM -
Posted 1 year ago
- #339914