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319409

Repeating events not showing at all

Hello again. You may recall we had a problem with the repeating events not long ago. Now the repeating events are not showing at all. The first instance shows but none after. They are all weekly repeat events

BY: Stuart Wilford - Jun 30,2023 AT 12:24AM - 3 years ago
    • Stuart Wilford Jun 30,2023 AT 12:48AM - Posted 3 years ago - #319410

      It seems like all the repeating events finish at the end of June. In July there are no repeating events showing, but they are selected to repeat on the edit page.

      Also last time (check the previous ticket) we had an issue with the latest update and had to roll back to get the calendar working. So I still haven’t updated to 4.4

    • Stuart Wilford Jun 30,2023 AT 1:22AM - Posted 3 years ago - #319411

      I have made a new single event page for one that is supposed to be repeated, made it three times. They are not showing on the date in the calendar.

      https://thebeatbali.com/events/astro-saturdays-at-jenja-bali-2/

      https://thebeatbali.com/events/astro-saturdays-at-jenja-bali-3/

      https://thebeatbali.com/events/astro-saturdays-at-jenja-bali-4/

      Something weird happening

    • Artem Jun 30,2023 AT 4:02AM - Posted 3 years ago - #319423

      Hello,

      Are you referring to this calendar:

      https://thebeatbali.com/bali-events/

      Please note that the calendar has only_ft=”yes”, so it shows only featured events.

      This event https://thebeatbali.com/wp-admin/post.php?post=182050&action=edit, for example, isn’t featured.

    • Stuart Wilford Jun 30,2023 AT 4:11PM - Posted 3 years ago - #319464

      Bali Nightlife Calendar on https://thebeatbali.com/bali-events/

      I can’t see this only_ft=”yes”

      [add_eventon_fc show_et_ft_img=”yes” ft_event_priority=”yes” jumper=”no” mo1st=”yes” heat=”yes” ]

      where is this ?

      Please note that the calendar has only_ft=”yes”, so it shows only featured events.

    • Stuart Wilford Jun 30,2023 AT 4:19PM - Posted 3 years ago - #319465

      This is what I am looking at. I can’t see the only_ft=”yes”

    • Stuart Wilford Jun 30,2023 AT 4:41PM - Posted 3 years ago - #319471

      You are looking at the slider not the calendar. (attached screen shot)

      So that isn’t the issue.

    • Stuart Wilford Jun 30,2023 AT 5:15PM - Posted 3 years ago - #319473

      I tried adding this to css

      [add_eventon hide_mult_occur=‘yes’ show_repeats=‘yes’]

      Still the same. the calendar does not show repeat regular events. It shows some repeat featured events but not all.

       

    • Stuart Wilford Jun 30,2023 AT 5:18PM - Posted 3 years ago - #319475

      But check this out. Attached.

      the calendar button shows there are many events on the day, but click it and they don’t appear below

      Try that and see for yourself

       

    • Stuart Wilford Jul 1,2023 AT 2:45AM - Posted 3 years ago - #319481

      The latest.

      I tried updating eventon to 4.4 and the same error occurred as my previous ticket – namely, both the slider and calendar did not open at all. So, I downgraded the plugin back to 4.3.5 again.

      I think that must be where the problem lies. There must be a reason why I can’t update the plugin.

      Why is that? Why can’t I update to 4.4?

      The events on the calendar are totally messed up. We need a solution fast, my friend

    • Artem Jul 3,2023 AT 4:01AM - Posted 3 years ago - #319514

      When I disable Event Details, it starts working:

      One of your events (or maybe multiple) contains raw HTML code that breaks everything.

      For example,

      https://thebeatbali.com/wp-admin/post.php?post=181122&action=edit

    • Artem Jul 3,2023 AT 4:02AM - Posted 3 years ago - #319517

      Try going to EventON > selecting Select calendar event content filter type: Default WordPress Filter.

    • Stuart Wilford Jul 3,2023 AT 6:49PM - Posted 3 years ago - #319549

      Try going to EventON > selecting Select calendar event content filter type: Default WordPress Filter.

      Tried this. Nothing changed

      One of your events (or maybe multiple) contains raw HTML code that breaks everything.

      There is always code on the text part.  What’s the problem and if it’s not supposed to be there, how do I get rid of it?

      And why can’t I update to 4.4?

      This is a major problem and I need a fix asap. Is Kenneth there?

    • Stuart Wilford Jul 3,2023 AT 6:54PM - Posted 3 years ago - #319550

      BTW

      One of your events (or maybe multiple) contains raw HTML code that breaks everything.

      How do you know it breaks everything?

    • Stuart Wilford Jul 3,2023 AT 9:35PM - Posted 3 years ago - #319551

      There’s still no regular events on the calendar,,, Help

    • Artem Jul 4,2023 AT 4:03AM - Posted 3 years ago - #319579

      Please take a look at “When I disable Event Details, it starts working:…” of the message:

      Reply to: 319514

      Go to EventON > EventCard Design > hide/remove Event Details.

    • Stuart Wilford Jul 4,2023 AT 8:11AM - Posted 3 years ago - #319593

      I presume that’s in settings.

      Why can’t I update eventon to 4.4?

    • Stuart Wilford Jul 4,2023 AT 8:38AM - Posted 3 years ago - #319597

      Ok, I knocked off the event details box on the design page and the regular events now show. But obviously I need the event details on the page.

      What next, how do I get the details back?

    • Stuart Wilford Jul 4,2023 AT 5:10PM - Posted 3 years ago - #319622

      Hello, can I get some help here to sort out

      1. The 4.4 update

      2. the details on the event cards

      Thank you so much (this is already 5 days of problems ++)

    • Stuart Wilford Jul 4,2023 AT 5:19PM - Posted 3 years ago - #319623

      Actually this is now costing me a lot of money.

      If people can’t see the details of the events they can’t click the ticket link and we lose money.

      I’m trying to find the way to get the event details back on the page. How is that done????

    • Stuart Wilford Jul 4,2023 AT 5:21PM - Posted 3 years ago - #319624

      But for some reason the featured event details are showing on the mobile version, but the regular event details are not.

      On the desktop version no event details are showing.

      WTH?

    • Artem Jul 5,2023 AT 3:31AM - Posted 3 years ago - #319642

      I removed raw HTML code from some events and now July 1st shows all events with enabled Event Details:

      https://thebeatbali.com/bali-events/

      Please check and let me know.

      About 4.4. Please wait for 4.4.1. It will be available soon.

    • Stuart Wilford Jul 5,2023 AT 7:44AM - Posted 3 years ago - #319677

      I also removed some code text from featured events. Any idea where that code comes from? Could it be from duplicating events?

    • Stuart Wilford Jul 5,2023 AT 8:23AM - Posted 3 years ago - #319686

      Thanks for your help BTW. I really think there’s something weird going on. Check what happened after I updated an event by deleting a feature image (and the post image option disappeared) Attached

    • Stuart Wilford Jul 5,2023 AT 4:43PM - Posted 3 years ago - #319789

      We seem to be on two threads here.

      I reinstalled 4.3.5 and that doesn’t work at all now either. Help

    • Stuart Wilford Jul 5,2023 AT 8:44PM - Posted 3 years ago - #319795

      And now everything is working perfectly again. Go figure. Still need to update to 4.4 though

    • Artem Jul 6,2023 AT 5:02AM - Posted 3 years ago - #319872

      Is it possible to wait for 4.4.1 and see if it’ll solve the issue?

      I also removed some code text from featured events. Any idea where that code comes from? Could it be from duplicating events?

      Did you add Event Details manually or by copying it from a website?

      For example, this event:

      https://thebeatbali.com/events/aaron-sevilla-at-savaya-sunday-2-july-2023/

    • Stuart Wilford Jul 6,2023 AT 2:11PM - Posted 3 years ago - #319925

      First. I can’t log onto the other thread in this help desk, it keeps asking me to log on. See attached.

      Please keep on this thread (hope it works)

    • Stuart Wilford Jul 6,2023 AT 2:16PM - Posted 3 years ago - #319927

      Re FTP. I’m no IT expert. Can you walk me thru the FTP set up you require on plesk? Attached is what I see on plesk.

    • Stuart Wilford Jul 6,2023 AT 4:45PM - Posted 3 years ago - #319932

      Did you add Event Details manually or by copying it from a website?

      For example, this event:

      https://thebeatbali.com/events/aaron-sevilla-at-savaya-sunday-2-july-2023/

      Some details are copied via duplicating another event page on our site and other bits like the name are copied from another website. I also copied the embed url from youtube

    • Artem Jul 7,2023 AT 3:50AM - Posted 3 years ago - #319969

      https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2023/07/06141605/Screenshot_20230707_051454_Chrome.jpg

      Home directory is wrong. Please change it to the root folder of the WordPress installation. Should have wp-content, wp-admin folders.

      When you copy text from websites, you also copy all HTML tags as well:

      See <div> tags? They shouldn’t be there, since WP usually puts <p> or <span> tags around the text.

      More explanation here:

      https://divimundo.com/en/blog/paste-text-without-formatting-in-wordpress/

    • Stuart Wilford Jul 7,2023 AT 6:44PM - Posted 3 years ago - #320030

      Ok I will try to go thru all the pages and get rid of those nasty bits of code.

      Next FTP. I changed it to the root folder. It should be ok now

    • Artem Jul 10,2023 AT 1:10PM - Posted 3 years ago - #320203

      Ashan have replied in your other ticket. Could you follow his advice?

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