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26968

Ticket #26968 Public

RSVP form crashes browser on iPhone

Hi,

When you click send/submit without filling in the required fields you will get a alert. Works great on desktops and Android phones. But when you try this on a iPhone (6, 6s and 7) the browser crashes. Please try for yourself on the link above.

Will this be fixed in the next release?

Thanks in advanced!

BY: adstream - Feb 6,2017 AT 8:25AM - 4 years ago
    • By: Ashish Rai Feb 6,2017 AT 9:41AM - Posted 5 years ago - #26982

      ok.

      I will alert Ashan and see if he can replicate it in his iphone.

    • By: Ashan Perera Feb 7,2017 AT 12:52PM - Posted 5 years ago - #27166

      Seems to be working fine on our website http://dev2.myeventon.com/events/rsvp-testing-event/ so make sure you update to latest versoin of eventon and rsvp addon

      http://www.myeventon.com/documentation/latest-versions-of-addons/

    • By: adstream Feb 9,2017 AT 6:59AM - Posted 5 years ago - #27375

      I have now updated all my plugins (including all eventOn plugins), WP and themes. I have also tried to deactivate all other plugins, without any luck.

      As I mentioned it is not all phones that are crashing.

      Crashes:
      iPhone 6 (iOS 10.2.1)
      iPhone 6s (iOS 10.2.1)
      iPhone 7 (iOS 10.2.1)
      iPad Pro (iOS 10.2)

      Works fine:
      iPhone 4 (iOS 7.1.2)
      Samsung Galaxy S5 (Android 6.0.1)

      Please can you try it out again.

      Thanks,
      David

    • By: Ashan Perera Feb 9,2017 AT 12:22PM - Posted 5 years ago - #27416

      I think your site is stillloading older files and cache need cleared. Also will need wp-admin and FTP access to further assist your case. tjhanks

    • By: Ashan Perera Feb 10,2017 AT 10:44AM - Posted 5 years ago - #27533

      THanks for that information. So i am also able to replicate this issue on iphone 6. Someone else also had this issue long time ago. This is not an issue on our site http://dev2.myeventon.com/events/rsvp-testing-event/ So I think we can say with certainty something else in your website is interfering with the javascript to jam the site.

      Is this a live site? do i have permission to deactivate other plugons and switch themes?

    • By: Ashan Perera Mar 28,2017 AT 1:23PM - Posted 4 years ago - #32476

      I know its been a long time but just wanted to reach out and see if you were able to resolve the issue?

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